Regional Director of Operations

OverviewIS THIS YOU?Passionate about professional and personal excellenceDriven by an inner sense of purpose to impact others in the worldPro-active, innovative, and dedicated expert in your own unique areaDriven by a collaborative, whatever-it-takes, get-it-done mindsetTHIS IS US - OUR CORE VALUES: At Caring for Family of Companies, we’re inviting you to be part of something groundbreaking, meaningful and purposeful. We are known for our:NEXT LEVEL CARE - Our expansion and growth is driven by our commitment to delivering exceptional care to those who need it most. It’s our goal to touch as many lives as possible.PURPOSE AND EXCELLENCE - We create invigorating and purpose-filled careers for our team of world-changers, where respect, collaboration, and excellence are at the core.TEAMS OF TALENTED CONTRIBUTORS - We pride ourselves on creating opportunities for each individual to contribute and make a real impact.FAMILY-LIKE SUPPORT - As a family-owned and family-focused in-home care company, we cultivate teams of mission-focused experts who embody our vision and culture and provide joyful support to those we serve.If you’re eager to join a thriving company that values your unique drive and dedication as the Regional Director of Operations, EASY APPLY NOW and join us in setting a higher standard for in-home senior care! Learn more about how we’re raising the bar in new ways in this quick 2-minute video at ResponsibilitiesAs the Regional Director of Operations you are responsible for ensuring operational outcomes that align with the evolving goals, mission, vision, values, priorities, and organizational initiatives of the Company. This role is fully responsible and accountable for achieving performance, full compliance, and KPIs goals for multi-site operations using radical accountability and company policies and SOPs to drive successful and profitable outcomes. We are seeking a seasoned business leader who will be responsible to:Provide proactive, responsive, prompt, constant and concise communication through project management platform and departmental deliverablesStrategically develop and scale the operations department, implementing structure, people, and systems to promote efficiency and innovation that generate higher profitability, tighter compliance, and greater efficienciesAnalyze market trends, competition, and industry developments to identify opportunities and risksPartner cross-departmentally to develop and manage budgets, forecasts, contracts, and financial plansDevelop, cultivate and ensure a high-performance culture that optimizes production, enhances performance, ensures operational continuity, and drives profitability and fiscal healthOversee day-to-day operations, ensuring efficiency, productivity, and adherence to company standards, including traveling to fill any vacant roles as neededMonitor and maintain organizational culture, safeguarding positive elements that drive company success while identifying and addressing issues that hinder progressEnsure processes are standardized and designed to drive consistent revenue generation, ensure legal compliance, and enhance operational efficiency across the organizationEnsure branches have the right personnel in place to achieve organizational objectives, and create staffing plans to ensure operational continuity at all timesTravel regionally and frequently to facilitate motivation, performance management, quality outcomes, compliance, cultural alignment, and branch oversightRole QualificationsWhat we look for:Self Motivated, Go Getter, Pro-Active MentalityAbility to take initiative and work independentlyDisplay a results-driven, goal-oriented approachThrive working in a fast-paced, growth-oriented, deadline-driven team environmentWorking Not Just Harder ... But Also SmarterCherish innovationValue streamlined processes and efficiencyPossess intuitive, strategic, and organized project management skillsDemonstrate outstanding attention to detail, ability to maintain accurate records, project management, documentation, organizational, and planning skillsExcel at time management, with ability to handle multiple tasks in a fast-paced, deadline-driven environment, prioritizing tasks based on importanceUncompromising CharacterExuberantly positive approach with no room for excusesA solution-oriented, positive change agentCultural contribution - You echo the company's goals while bringing your own positive valuesDemonstrated warmth, welcome, and professionalismCommitment to excellenceStrong commitment to compliancePenchant for accuracy, attention to detail and organizationNext Level ProfessionalismExperience handling confidential and sensitive information, and knowledge of PHI handling per HIPAAMature interpersonal, discretion, and judgment skillsCommunicationAbility to articulate orally and in writing with respect, clarity, and consistency, providing frequent communication and updatesExcellent written and oral communication and fluency in EnglishCollaborationProven ability to work both independently and as part of a team, in a respectful, collaborative mindsetTech SavvyProficient in Microsoft Suite (Word, Excel, SharePoint, Outlook)Proficient with technology, software, and electronic devicesEducation and Specialized Experience RequiredSpecialized experience:At least 8-10 years of management level, multi-site experience in progressive leadership roles in business operations; prior experience in assisted living, nursing home, facility, in-home care, disability care, or other licensed senior living industry is preferredExperience managing 20+ direct reports with radical accountability on data-driven KPIsProven track record of driving profitability and compliance through operational excellenceAbility to travel continually, often for a week or more at a timeExperience in strategic planning and executionProven track record in managing large teams and driving business growthProficiency in financial management, analyzing competitive landscape and budgetingEducational requirements:Bachelor's or Master’s Degree in Business, Psychology, Human Resources, or Healthcare ManagementWellness PortfolioIt’s Our Honor to Provide Wraparound Support, Including:TIME TO RECHARGE - Paid Time Off and Paid HolidaysABILITY TO THRIVE - Health, Dental, and Vision insurance: Up to 100% company contribution to plan premium for Employee, PLUS contribution for DependentsINVESTING IN YOUR FUTURE - 401K Retirement Program - with Employer MatchPROVIDING FOR THOSE YOU LOVE - Company Paid $25,000 Life Insurance PolicyHELP FOR HARD TIMES - No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7CARE FOR YOUR COMPANIONS - Pet Insurance – peace of mind that your pets will have the care they needCAREER ELEVATION - Professional Development – ongoing education, wraparound support, and leadership coachingVIP TRAINING - A Next-Level, Comprehensive Training and Orientation WeekUNBEATABLE CULTURE - A Family-First, Family-Focused Culture – and a supportive team to work alongside! #J-18808-Ljbffr

Created: 2025-10-08