Head of Account Management (English and Spanish-...

Account Manager (English and Spanish-speaking)Job DescriptionThe Associate Director, Account Management leads and grows a portfolio of domestic accounts. This Sales Professional will actively engage with clients to sell new products, solutions, and services to existing clients across multiple industries. This professional generates leads, develops targets into clients, and meets revenue and profit goals as assigned by sales leadership.Essential Functions/Core ResponsibilitiesTake responsibility for selected key accounts and build long-term, successful client relationships as a strategic partner.Be the central point of contact for our clients, collaborating closely with internal teams to deliver seamless solutions.Develop innovative strategies with clients, enabling the use of cutting-edge technologies.Ensure smooth implementation of agreed solutions with a clear focus on quality and excellent customer experience.Present our portfolio convincingly to decision-makers and drive the expansion of existing customer relationships in the Spanish region.Be accountable (with the operational teams) for the P&L results of your accounts.Stay calm in complex situations, communicate transparently, and proactively find solutions.Candidate Profile• Bachelor's Degree in related field from a four-year college or university with five years or more years related experience strongly preferred.• BPO sales experience is highly desired.• Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates.• Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact.• Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity.• Mastery of the organization's business operations and industry. Externally recognized as a subject matter expert on emerging trends and industry practices.• External Thought Leader with proven ability to significantly influence.• Advanced Microsoft Office skills.Career Framework RoleIs recognized as an external thought leader within strategic function or discipline. Influences the strategy to address internal or external business and regulatory issues. Proactively identifies, defines, and solves the most complex problems that impact the management and direction of the business. Significantly influences functional strategy; may participate in the development of the product or division strategy. Leads multidisciplinary projects or initiatives.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.Location: ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements: English (Required), SpanishTime Type: Full time #J-18808-Ljbffr

Created: 2025-10-08