Care Coordinator, SNP (Bilingual: Vietnamese or ...

Care Coordinator, SNP (Bilingual: Vietnamese or Spanish)Location: Remote – California (Outside Bay Area)Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Pacific Time)Type: Full-Time-RemoteBase pay range: $41,472.00/yr - $62,208.00/yrAlignment Health is seeking a remote Care Coordinator to support its Special Needs Program (SNP) case management team. This position plays a critical role in assisting members with complex health needs by working closely with the RN Case Manager and interdisciplinary care team. The Care Coordinator helps address care gaps, supports care transitions, and facilitates access to services and resources.ResponsibilitiesConduct outreach to members to support referrals, authorizations, medication refills, provider appointments, and other care plete tasks and assessments in the Case Management system for hospital and SNF discharges.Collaborate with RN Case Managers to manage a panel of SNP members.Monitor alerts for changes in condition, admissions, discharges, and diagnoses, and communicate updates.Build trust with members, acting as a liaison and advocate for their care.Document interactions and maintain accurate member records.Support communication with providers, including faxing/mailing of documents and requesting medical records.Attend interdisciplinary team meetings and participate in member case reviews.Maintain confidentiality and meet all departmental deadlines.QualificationsRequiredBilingual in Spanish or Vietnamese (required)Minimum 1 year of experience in a healthcare IPA settingMinimum 1 year of experience with referrals and prior authorizationsHigh school diploma or GED (Bachelor’s degree preferred or 4 additional years of experience in lieu of degree)Basic computer skills (Microsoft Outlook, Word, Excel); typing speed of 25+ WPMStrong verbal and written communication skillsOrganizational and time management skills with the ability to prioritize in a fast-paced environmentFamiliarity with Medi-Cal and managed care plansPreferredMedical Assistant or Medical Terminology certificationPrevious training in medical terminology or clinical support rolesWork Environment & Physical RequirementsRemote work setup with standard office equipment usageMust be able to sit, talk, type, and use hands regularlyMay occasionally lift up to 10 poundsEssential Physical FunctionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.Pay Range$41,472.00 - $62,208.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Alignment Health will never ask you for a credit card, send you a check, or ask for any payment as part of consideration for employment. If you think you’ve been a victim, report to the Federal Trade Commission at To verify the legitimacy of an email from Alignment Health’s talent acquisition team, please email . #J-18808-Ljbffr

Created: 2025-10-08