Customer Success Manager, Brazil

OverviewJoin to apply for the Customer Success Manager, Brazil role at Panaya.Who are we? Panaya is a leading provider of ERP and CRM Change Intelligence and Smart Testing solutions. Our SaaS platform empowers enterprises to accelerate change implementation while minimizing the time, cost, and risk across business applications like SAP, Oracle EBS, and . Powered by cutting-edge data aggregation, machine learning and AI-driven Smart Testing, Panaya provides deep insights and automation that enable organizations to identify dependencies, accelerate testing, and ensure business continuity. With Panaya, companies gain the confidence to evolve and innovate rapidly. Recognized by DUN'S 100 as one of Israel’s top Hi-Tech companies to work for in 2024, Panaya has also been honored by Gartner and Forrester for its market leadership and innovation.What Will You Do?As a Customer Success Manager, you are responsible for managing all aspects of the company’s relationship with its existing customers. You will be responsible for ensuring customer satisfaction and account health, as well as strengthening the ongoing relationship with your customers by providing top-quality technical services. The Customer Success Manager is expected to ensure customer renewals, nurture expansion opportunities, and increase sales to your existing customers. Your primary goal will be to retain and grow accounts in your portfolio. The portfolio will mostly include accounts from Brazil and will require native level of Portuguese.Key ResponsibilitiesAs the primary liaison, you will be the face of Panaya to the customer at the same time representing customer’s interests internally with other teams in PanayaLead all aspects of customer account management including renewals, expansion, and upsell opportunitiesLead the customer’s journey with Panaya by being the customer’s point of contact including on-boarding, methodology consultancy, and best practicesBuild strong and positive relationships as a trusted advisor with clients at various levelsPromote product updates and adoption to the customer, identify opportunities to showcase Panaya use cases, help customers leverage value and achieve their objectivesAdvocate as the voice of customers within the companyLearn and maintain technical expertise on product capabilities, use cases, and best practicesSupport your clients and prospects with expertise about different tool related questionsRequirementsFluency in English is requiredFluency in Portuguese is requiredAt least 5 years of client-facing experience in implementing Enterprise applications like SAP or Oracle EBS in a techno-functional or DevOps leadership roleExperience as a Customer Success Manager / Technical Account Manager for SaaS enterprise software in DevOps will be preferredExcellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing roleAbility to handle high-pace sales processes and management of multiple customer accountsKnowledge about the software development life cycle and DevOps. Certifications like PMP, SAFe are preferredCustomer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivationBusiness orientation and analytical thinkingThe ability to work in a dynamic, cross-functional, team-based environmentAbility to communicate and negotiate with C level executives and decision makers and Procurement / contracts teamsExperience in SAP development is a plusPlease submit your resume in English. #J-18808-Ljbffr

Created: 2025-10-08