Director of Resource Operations

Join to apply for the Director of Resource Operations role at Iris1 day ago Be among the first 25 applicantsJoin to apply for the Director of Resource Operations role at IrisGet AI-powered advice on this job and more exclusive features.Location: Atlanta or NYCHybrid: 3 days in-office weeklySupervisor: Group Managing DirectorThe Director of Resource Operations has the primary goals of helping drive agency profitably, work flowefficiency for creating great work that gets noticed, and morale by leading the allocation, recommendationand optimization of resources to deliver on client SOW’s, new business opportunities and non-billableagency initiatives. Also is responsible for leading development and management of Project Managementas a critical, sought after and effective discipline at Iris.ResponsibilitiesPartner with Finance and Account Management to ensure paths to client profitabilityWork with Account Management and Finance to create and standardize reports across clients that provide ongoing view of client / agency healthWork with Account Management to maintain ongoing FTE scope allocation data across clients and assignmentsPartner with Account Management to ensure client scopes are staffed and delivered as contractedLead Resource Planning recommendations and optimizationsPartner closely with department heads, Account Management and CCO/Creative Directors on an ongoing basis (weekly) to make weekly, real-time resource allocation recommendationsDevelop and present resource allocation recommendations and optimizations to the CEO, Group Managing Director, CCO & Head of Finance on a quarterly basisImplement and champion resource management tools and processLead power user team, across disciplines in usage of resource management toolSet standards to ensure resource data is up-to-date, accurate and actionableDevelop process for collecting and maintaining dataContinually explore and provide recommendations for improving and optimizing resource planning, including but not limited to tools and trainingPartner with Finance and Account Management on creating best practices in scoping and pricingWork with Account Management to standardize pricing model as a best practice for new business and current client staffing recommendationBecome a power user of the model and provide thought leadership for tool usageProvide council to Account Management team in usage and implementation of toolWork with Finance to ensure pricing approach is actionable for each new business and current client staffing recommendationsWork with the Account Directors to create scoping standards that maintain the legacy needs of our current clients but allow the agency to have consistency as we scaleManage Project Management TeamServe as manager, trusted resource and provider of oversite for team membersWork with agency stakeholders to create and align on standards for Project ManagementPublish playbook that will allow new team members to be set up for success on day one.Enroll PM team to champion standardsEnsure playbook addresses PM role within new and existing business capacityResponsible for ensuring standards are being met across the departmentResponsible for managing or escalating cross discipline conflictsRepresent PM POV with senior leadershipConsistently work to champion excellence within the PM disciplineCompetenciesAction Oriented. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Problem Solving. Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first anizational Agility. Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.Motivating Others. Creates a climate in which people want to do their best; can motivate many kinds of direct reports and teams or project members; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and terpersonal Savvy. Relates well to all kinds of people – up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.Professional Skills & KnowledgeHighly organized and detail-oriented. Comfortable with data tools / analysis as well as advanced MS office suite product knowledge. Ability to effectively develop and present recommendations—verbal and written.Ability to apply smarts and common sense understanding to both build alignment and carry out plans.Understanding of agency workflow process.RecruitmentUnderstands immediate & future needs; running a list of potential terviews freelance to understand capacity, rates and potential fitExperienceIdeal candidate has a minimum 10 years of experience in project management preferably in a full-service advertising agency environmentEducation & TrainingBachelor’s degree strongly preferredAbout IrisParticipate or perish. It’s not just our rallying cry – it’s a creative imperative. Iris is the global creative micro-network built for brands that refuse to blend in. With 650 people across 11 offices, we help clients like Samsung, adidas, Bentley, California Pizza Kitchen, Beiersdorf and Samsonite show up in culture with work that stands apart. Powered by Participation, and brought to life across paid, earned and owned media, our agency model is big enough to be dangerous, small enough to stay agile. Founded outside the ad establishment in 1999, Iris has always been defined by its outsider mindset – one that still drives our mission today.We are proud to be an equal opportunities employer and recruit on talent alone, regardless of age, gender identity, ethnicity, religion, education, class, sexual orientation or disability. We champion diversity and believe it not only benefits, but enhances our creativity, our company and the wider society at large.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesAdvertising ServicesReferrals increase your chances of interviewing at Iris by 2xSign in to set job alerts for “Director of Resources” roles.Human Resources Director - Hospitality industry JN -082025-163846Director, Human Resources Business Partner- SportingArea Director of Human Resources (Onsite)Atlanta, GA $126,000.00-$162,000.00 1 month agoDirector, Human Resources Business PartnerDirector, HR Business Partner, Service LinesDirector of Talent Development & Executive SuccessionDirector of Talent Development & Executive SuccessionAssociate Director, Talent (Human Resources)Atlanta, GA $95,950.00-$137,865.00 1 week agoAtlanta, GA $165,000.00-$190,000.00 1 week agoDirector of Business Operations & Strategic Initiatives - HDESWe’re unlocking community knowledge in a new way. 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Created: 2025-10-08