Director of Operations-St Louis, MO

Join to apply for the Director of Operations-St Louis, MO role at GoHealth Urgent Care1 day ago Be among the first 25 applicantsJoin to apply for the Director of Operations-St Louis, MO role at GoHealth Urgent CareGet AI-powered advice on this job and more exclusive features.You’re more valuable than ever – And that’s just how we’ll make you feel.Job SummaryAt GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, awelcoming culture of care, and seamless integration with market-leading health systems and our communities.Responsible for oversight of the administrative, operational, and clinical support of all urgent care centers withinassigned geography as well as the virtual care team. This role contributes to the development and implementationof strategic plans, market objectives, and initiatives designed to enhance financial performance, patientsatisfaction, clinical quality, and to improve the reach of our care into the communities we serve. Develops market-wide policies, procedures, and partners with the finance team to create center and market-level budgets. Worksdirectly with leadership, providers, central support functions, and colleagues on the partner health system side toachieve organizational objectives.Job RequirementsEducationBachelor’s degreeMaster’s degree in related discipline preferredWork Experience5+ years of operations management experience required.Management experience in a medical or healthcare environment required. Experience managing multiple sites preferred.Required Licenses/CertificationsCurrent state Driver's LicenseAdditional Knowledge, Skills And Abilities RequiredAbility to bring the GoHealth vision and mission to life and show team members how their work connects to them.The ability to set goals and communicate a plan of action.The skill to empower team members to deliver results.Possessing bias towards action while managing risk.The ability to accomplish a task with concern for all the areas involved.The ability to communicate information through written and verbal means.The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Demonstrated ability to implement a metrics-driven culture focused on accountability and results.Demonstrated ability to develop business strategies to improve and grow business opportunitiesStrong leadership skills including the capacity to articulate the vision and goals of the practice, gain trust and respect, prioritize and keep a team focused on the most impactful projects, set appropriate expectations, and maintain accountability.Core CompetenciesCollaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the novation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are tegrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.Essential FunctionsEssential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.Responsibilities IncludeDirect the identification, development, and implementation programs centered on quality and operations excellence.Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to center operations.Works with administration and clinical program development to develop and implement long-term plans for the market.Collaborate with internal and external business partners to maintain all contractual performance guarantees.Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests.Oversee maintenance of appropriate staffing levels center operations staff and providers for all market sites; includes, but not limited to developing the staffing model, collaboration with talent acquisition to interview and hire new team members, and provide guidance to the management team on staffing practices.Responsible for review and assessment of key performance indicators, provide feedback to managers on operational performance and make recommendations on improvements as needed.Enhances market operations by supporting all cross market initiatives; provide guidance and best practices to on-site managers and other team members in the market, ensure timelines are met, and develop and implement cross market processes and procedures.Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress.Build and maintain visibility in the community by supporting on-site managers in their outreach efforts; identify outreach possibilities and partner with the Marketing and Business Development teams to drive volume and establish a positive community profile for the centers in the market.Responsible for managing market-wide initiatives, including project management and outcome assessment.Set up email alerts as new job postings become available that meet your interest!All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.For applicants in California, please review our California Consumer Privacy Statement here. levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitals and Health CareReferrals increase your chances of interviewing at GoHealth Urgent Care by 2xSign in to set job alerts for “Director of Operations” roles.Regional Director of Operations - HealthcareDirector of Operations - Premium Services GrowthGreater St. Louis $115,000.00-$135,000.00 1 week agoEast Alton, IL $162,200.00-$180,000.00 2 weeks agoSt Louis, MO $95,000.00-$95,000.00 2 weeks agoSt Louis, MO $85,000.00-$100,000.00 2 weeks agoDirector of Strategic Sourcing & ProcurementDirector, Plant Operations and Maintenance - DePaul HospitalGeneral Manager-Great Wraps at Lambert Int AirportEdwardsville, IL $95,000.00-$95,000.00 2 weeks agoWe’re unlocking community knowledge in a new way. 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Created: 2025-10-08