Director, National Facility Management

OverviewQuest Diagnostics, recognized by Fortune magazine as one of the World's Most Admired Companies, is a leading provider of diagnostic testing, information and services. The company develops innovative diagnostic tests and healthcare IT solutions to support better patient care. With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company (NYSE: DGX) and is included in the Dow Jones Sustainability World Index. In 2024, the company reported revenues of $9.87 billion and operates across more than 2,250 patient locations in the United States.The RoleThe Director is the leader and subject matter expert responsible for creating a center-led approach for facility management across all regions. This position will require responsibility to create policies, standards, and implement best practices in the maintenance of Quest healthcare facilities. S/He will help prioritize investments in facility repairs and develop scorecards for facility maintenance.The position reports to the Executive Director of Facilities, EHS and Business Continuity and will be based as a hybrid worker (minimum 3 days/week in office) at one of Quest's corporate locations across the U.S.ResponsibilitiesCreate a forum for an extended (indirect) team of facility leaders across the enterprise. Set up monthly calls, set agendas, bring speakers.Identify best practices for preventive maintenance.Develop metrics and scorecards to measure performance of Quest businesses around maintenance and facility repairs.Work with Executive Director for Network Optimization and Director of Business Continuity to conduct annual surveys measuring facility weaknesses.Develop a prioritized list of actions to remedy facility weaknesses.Document and track portfolio of capital investments for facility repairs. Work with our internal regions to prioritize capital spending on projects considering facility weaknesses and other considerations.Track and review spending across the entire corporation on facility services such as security, landscaping, electrical, water, gas and building maintenance for our large sites. Identify opportunities to reduce spending or improve the effectiveness of maintenance, design standard guidelines / SOPs for different programs. Identify best practices in types and frequency of maintenance activities around our facility systems. Deploy best practices to the regions. Update policies where needed. Facility systems include electrical, plumbing (water, drains), DI water production and distribution, HVAC, generators, UPS, transfer switches, gas and fuel supply, roof and parking.Work with National Director of Real Estate and Construction to establish policies, standards and SOPs around management of large construction projects (above $500K).Participate in vendor quarterly reviews – organized by the National Director of RE and Construction – the main point of contact for Quest.Work with our maintenance vendor to establish regular reviews. Leverage existing performance reviews set up by Corporate Procurement where applicable.Prepare executive reports detailing plans and achievements for main activities.Will be expected to deliver reports and presentations, among others:Metric updates and scorecards to the extended facility teamsStatus updates on goals and progress vs. goals to peers within Real Estate Footprint Optimization.Status updates on goals and progress vs. goals to Operations Excellence leaders - including VP of Ops ExcellenceParticipate in updates / planning sessions as needed with members of business unit Senior Leadership Teams or corporate Senior management team.On selected projects to gather information, collaborate with Quest project stakeholders, construction PMs, facility leaders as well as 3rd party vendors (legal, architects, general contractors, 3rd party project managers)Will be called upon to review and approve construction capital expense justificationsQualificationsRequired Work Experience:10+ years of experience in facility management and maintenance/repair programs.Demonstrated experience and ability to complete projects to budget, timeline, and requirementsBachelor's degree is requiredPreferred Work Experience:Knowledge of construction projects - some experience running construction or large repair projectsExperience managing a capital budget on projects or programsPhysical and Mental Requirements:Person in position will work in office / home office environment.Occasionally lifting up to 25 poundsMay require extended periods of focusMay require extended periods of sitting or standingAbility to manage stressCapable of handling multiple priorities in a high-volume settingPosition requires travelTravel opportunities involve site visits, facility walk through and cursory inspection of systems (electrical, mechanical, HVAC, etc.).Some evening work hours may be required ad-hoc, depending on project needs and reporting deadlinesKnowledge:Breadth of knowledge and deep experience in facility managementPreferred breadth of knowledge in healthcare facility managementStrategic mindset – need to deal with enterprise-wide projects. Evaluate long term trends. Create opportunities over multiple years.Skills:Proficiency in MS Office applications (Excel, Word, PowerPoint, etc.)Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memoDemonstrated capability to read, understand and apply standard to moderately complex documents affecting construction projects, including but not limited to agreements/contracts, work letters, project charters, surveys and drawings.Expected to lead by influence. The extended facility team reports to individual business units. This role will act as a facilitator, coordinator. Will be expected to drive capital investment decisions and prioritize maintenance spending against budgets that are outside their direct control.Change agent. Can drive teams towards success.P&L skills; ability to manage capital budgetsProblem solver. Uses systematic, disciplined and data-driven approach to work through issues.Effective at facilitating discussionsAbility to handle multiple objectives simultaneouslyAbility to develop strong relationships with othersInfluencerChange agentQuest Diagnostics honors our service members and encourages veterans to apply.Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr

Created: 2025-10-08