Sr. Director of Integrated Facilities Management

Job TitleSr. Director of Integrated Facilities ManagementJob Description SummaryThe Senior Director IFM will manage and direct activities for the delivery of hard services, critical operations and asset planning, maintenance and repair for a portfolio with accountability for the overall delivery of, including engineering services, site services, energy management, soft services, and environmental health & safety and sustainability. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio.Job DescriptionESSENTIAL FUNCTIONS AND RESPONSIBILITIESDevelop and execute IFM strategy to improve operational excellenceLead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate standards of performance and needsAssure integration, as applicable, across all service delivery work streams: facilities management, Engineering and project managementComplete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfiedEnsure customer focus within all areas of operational activities and maintenance of effective relationships with key client contactsDevelop financial plans in alignment with Key Performance Indicators (KPIs) and specific goals for cost control/reduction and ensure that these goals are met or exceededProvide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment, staff retention and recognition/rewardDevelop and maintain relationships with facility team leaders driving the operational and strategic goalsSupport effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reportingEnsure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellenceEnsure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession planLead and support the organization to develop a proactive approach to:• Drive continuous improvement philosophy and culture throughout the organization• Monitor sub-contractors performance and manage key contract relationships• Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements• Identify and recommend remedial actions and process changes• Ensure all required policies and procedures are adopted and used on site• Ensure all works are competently completed• Comply with legislative, environmental, regulatory, health and safety requirements• Minimize commercial risk to the business• Ensure Site Managers & Premises Coordinators maintain accurate, timely, qualitative and reliable management reportingDevelop and successfully implement an overall account plan designed to enhance the value of the client’s portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and/or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulationsManage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each propertyDevelop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industryOversee and ensure the quality of all client reporting by standardizing systems and procedures that ensure compliance with reporting standardsPromote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s products and servicesEnsure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved at the appropriate C&W levelsOversee the budget preparation and development process, capital planning, cash flow management and production of monthly financial reports to ensure accuracy and completeness and confirm that all client reporting conforms to established reporting standardsRecruit, manage and train the facilities management staff to ensure an understanding of standard operating policies and procedures and their role in achieving the Plan by operating the property to meet or exceed our client’s objectivesDevelop, mentor and coach staff to achieve organizational sustainability and career growthParticipate, facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conductEnsure regulatory compliance and effective management of risk and liability for both C&W and clientSeize opportunities to expand C&W’s commercial relationship through the delivery of value-added servicesDrive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goalsSupport and provide leadership to achieve C&W's and Client’s vision and mission and extol its values and professional behavior in the day-to-day conduct of business delivery and staff actionsKey CompetenciesCommunication Proficiency (oral and written)Technical ProficiencyProblem Solving/AnalysisCustomer FocusFinancial ManagementLeadershipRelationship ManagementTeam OrientationVendor ManagementMulti-TaskingEducationBachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration requiredMasters degree in Business Administration or related field preferredExperienceMinimum of 10 years of commercial high-rise, campus environment, property portfolio management, and/or facility management experience with at least 6 years at the Facility Manager levelBroad commercial real estate and financial background with 12+ years of relevant experience as portfolio/asset manager with expertise in all facets of facility/property operation and management, people management, vendor management, and capital planningProject/construction management experience desiredExperience with human resources and performance management processesExperience with critical system environments is preferredWorkplace services experience desiredCMMS/Work Order Management experience preferredAdditional Eligibility QualificationIn-depth understanding of the client’s objectives as well as a broad knowledge of the real estate life cycleCertified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), Leadership in Energy andEnvironmental Design Accredited Professional (LEED AP) designation preferredStrong discipline of financial management including financial tracking, budgeting and forecastingKnowledge of Financial Systems (Yardi a plus)Proficient in understanding management agreements and contract languageAbility to develop and maintain a client focused, partnering and consultative approachProficient in anticipating client needs, thinking strategically, solutions focused and be both proactive and reactive as the situation and circumstances dictateAbility to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value added benefit of the outsourcing partnershipAbility to read and understand construction specifications and blueprintsSkilled in Building Management Systems maintenance and monitoringExcellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact CO: Cushman & Wakefield #J-18808-Ljbffr

Created: 2025-10-08