Senior Product Manager - Do-It-For-Me (DIFM) ...

Join to apply for the Senior Product Manager - Do-It-For-Me (DIFM) Experiences role at LegalZoomJoin to apply for the Senior Product Manager - Do-It-For-Me (DIFM) Experiences role at LegalZoomGet AI-powered advice on this job and more exclusive features.LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.Where we workWe believe work should work for you. LegalZoom supports a work from home friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.This position will be located in Austin, TX.OverviewThis is a Senior Product Manager role focused on ensuring that customers who choose LegalZoom’s Do-It-For-Me (DIFM) offerings are paired with the right services and see clear value from their experience.You’ll own end-to-end product strategy and execution for initiatives that improve customer satisfaction (NPS), service utilization, and alignment between customer intent and product entitlement. This work includes both the refinement of existing DIFM offerings and the launch of new ones.You are a seasoned, autonomous product leader who thrives in ambiguity, connects deep customer insights to business outcomes, and aligns cross-functional teams to deliver cohesive, high-impact service experiences.You willLead the end-to-end product strategy and roadmap for improving satisfaction, engagement and cross-selling across DIFM offeringsIdentify and close experience gaps between customer expectations, product messaging, and actual service deliveryChampion the voice of the customer in every conversation and ensure DIFM experiences feel supportive, proactive, and trustworthyDefine success metrics and work across engineering, design, fulfillment, legal, marketing, and CX to build and scale holistic solutionsPartner closely with operations and legal stakeholders to balance business constraints with great customer outcomesDrive initiatives independently from discovery through delivery, shaping team priorities with minimal oversightNavigate ambiguity, communicate with clarity, and balance fast wins with long-term product-market fit evolutionInfluence stakeholders and cross-functional teams around shared goals and execution plansYou have5+ years of product management experience, including service or fulfillment-driven products that required alignment beyond the core product/design/engineering triadProven ability to define customer needs through interviews and data, and translate those insights into measurable product improvementsDemonstrated ownership of strategy and delivery for a complex, high-impact area, ideally with customer service or operations dimensionsExperience influencing cross-functional stakeholders and driving alignment in ambiguous problem spacesStrong written and verbal communication skills, with an ability to tailor messaging across levels and functionsA passion for customer-centricity, operational design, and continuous learning through iterationA bias toward action and a track record of delivering value quickly, then improving through feedback and insightLegalZoom is a remote-first company and the national range for this role is $125,200 - $146,050. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.401k, With Matching ContributionsPaid Time OffHealth Savings Account (HSA)Flexible Spending Account (FSA)Short-Term/Long-Term Disability InsurancePlus other wellness benefits to include:○ Fringe lifestyle benefits up to $250Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProduct Management and MarketingIndustriesLegal ServicesReferrals increase your chances of interviewing at LegalZoom by 2xInferred from the description for this jobMedical insurancePaid paternity leaveVision insurance401(k)Paid maternity leaveDisability insuranceGet notified when a new job is posted.Sign in to set job alerts for “Senior Product Manager” roles.Senior Product Manager, Customer ExperienceAustin, TX $167,000.00-$214,000.00 1 month agoLead Product Manager, Insights & ReportingPrincipal Product Manager – Payments & BillingSenior Product Manager, Orchestration and Integrations (Hybrid)Principal Product Manager | Content ManagmentAustin, TX $80,000.00-$220,000.00 1 week agoSenior Product Manager - Technical, Grocery Management TechAustin, TX $136,100.00-$235,200.00 1 week agoSr. Product Manager Tech - Amazon Grocery Supply Chain, AmazonAustin, TX $136,100.00-$235,200.00 1 week agoSr. Technical Product Manager - FO, Fulfillment OptimizationSenior Product Manager- Tech, Amazon Customer ServiceAustin, TX $161,900.00-$279,900.00 2 weeks agoPrincipal Product Manager, Payment Acceptance & Experience Cost to ServeAustin, TX $161,900.00-$279,900.00 2 weeks agoPrincipal Product Manager - Tech, Grocery Supply ChainAustin, TX $161,900.00-$279,900.00 22 hours agoPrincipal Product Manager, Business Model StrategyAustin, TX $145,100.00-$273,200.00 1 day agoPrincipal Product Manager, Tech - Decisioning & Planning, Decisioning & PlanningAustin, TX $150,000.00-$200,000.00 2 days agoAustin, TX $169,500.00-$291,500.00 2 months agoPrincipal Product Manager, Knowledge Management, Core Device SoftwareAustin, TX $80,000.00-$95,000.00 2 days agoAustin, TX $136,100.00-$235,200.00 2 weeks agoPrincipal Product Manager - Tech, Last Mile, Transporter Experience & TechnologySenior Product Manager - Technical, Last Mile, Transporter Experience & TechnologySenior Product Manager, SASE WARP Device ClientAustin, TX $170,000.00-$246,000.00 3 days agoWe’re unlocking community knowledge in a new way. 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Created: 2025-10-08