Senior Director of Clinical Operations

Job Location: Forest Grove Campus - Forest Grove, ORSalary Range: UndisclosedPacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove, Hillsboro, and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge. GENERAL POSITION DESCRIPTION The Director of Clinical Operations serves as the principal business administrative manager for the clinical programs in the College of Optometry; provides oversight and coordination of the practice management and business policies of clinical operations; serves as the principal liaison for the Directors of Clinics; works in cooperation with the Associate Dean of Clinical Programs, Directors of Clinics, Chiefs of Service, Director of Ophthalmic Services and faculty, staff and students providing oversight and management for the business functions of the clinics within the College of Optometry. This position directly reports to the PUHS Chief Clinical Operations Officer (CCOO). ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES Administrative: Oversees clinical services and works with the Director of Ophthalmic Services to incorporate best clinical business practices and policies across clinical and optical operations. Actively collaborates with other University Offices to enhance effective, efficient, and compassionate delivery of patient care in a clinical educational setting. In cooperation with the Associate Dean of Clinical Programs, assists in implementing strategies for fiscal enhancement and advancement of the College’s clinical programs. Provides faculty and staff training in the area of clinical operations and tracks clinical compliance training for faculty and staff. Serves as the direct supervisor for all Optometry Office Managers. Works with Healthcare Clinic Operations Team on implementing EHR upgrades by providing faculty and staff training in a timely manner on new protocols. Works with the Office of Academic Programs to coordinate initial clinical faculty staffing schedules and student internal clinical schedules. Works with Academic & Clinical Support Coordinator, Office Managers, Clinic Directors and Attendings to coordinate schedule changes and fill in coverages. Works with Central Billing team to evaluate and correct billing and registration errors. Evaluates and ensures the clinic's staffing and equipment resources meet operational needs. In cooperation with the Associate Dean of Clinical Programs, assists in the development of the annual budget for clinical services operation. In cooperation with the Associate Dean of Clinical Programs, works to ensure fiscal responsibility and viability for clinic operations. Manages key marketing statistics and business performance trend analysis records. Oversees HIPAA training for all EHR users in the College and tracks training compliance. Coordinates and approves student workers and interpreters for the clinics. Resolves healthcare quality issues and contributes to clinic operational effectiveness by identifying challenges and develops short- and long-term countermeasures and goals in collaboration with the ADCP. Fosters and supports a safe working environment, leading by example in personal work practice and takes initiative to correct reported/observe unsafe conditions or behaviors. Personnel: Functions as an integral member of the support staffing team for clinic operations. Serves as on-site managed care liaison officer in the College of Optometry’s clinical program. Oversees the recruitment, hiring, onboarding, and training of front office managers and staff serving in the optometry clinics, as well as their ongoing professional development. Provides leadership direction, mentoring, and coaching to direct reports, as well as the assignment of work tasks and general performance management. Conducts performance reviews for all direct reports and develops action plans for continued development and performance improvement. Administers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with organizational policy. Manages payroll activities for direct reports to include timekeeping, approval for time off requests and other administrative functions. Communication Facilitation: Participates in COO team meetings with clinical staff, the director of ophthalmic services, clinic directors, service chiefs, and the PUHS chief clinical operations officer (CCOO), and assists the ADCP in meeting preparation. Works to facilitate inter-communications and intra-communications for all constituent groups regarding clinical business policies. Serves as liaison between the College of Optometry, community members, managed care agencies, and University business office in collaboration with Healthcare Clinic Operations Team. Works as a staff team builder regarding clinical programs, business, and operational policies for staff, students, and faculty in the College of Optometry. Leads all clinic staff meetings. Works with all University stakeholders and partners to ensure compliance in policy and healthcare delivery. Participates as a member of and supports the University Healthcare Clinic Operations, Compliance Committee, University Information Systems project meetings, and Clinic Leadership Meetings. Research, Data Gathering & Management: Directs, coordinates, and manages the process for compiling data for annual, focused, and general reporting relative to College and University accreditation, such as patient encounter numbers, CPT analysis, ICD analysis, utilization trends, and status of business initiatives and/or policy for the College of Optometry. Oversees compliance with respect to ongoing Meaningful Use/MIPS and other electronic healthcare records governmental mandates. Assists in compiling ACOE accreditation reports for accreditation compliance. SECONDARY FUNCTIONS Serve as an ambassador to all constituencies. Support and maintain diversity among students, faculty, and staff and work to establish and maintain a diverse and inclusive work environment. Maintain a teamwork dynamic and to stay supportive of the needs of faculty, students, and all publics served. Responsible for providing coverage during clinical staff vacancies to ensure uninterrupted operations should staffing shortages occur. Performs other related duties as assigned by either the Chief Clinical Operations Officer or the Associate Dean of Clinical Programs that are in the scope of the job functions of the position. JOB SCOPE The Director of Clinical Operations reports to the PUHS CCOO and works in close collaboration with the Associate Dean of Clinical Programs (ADCP), the ad hoc Clinics Committee, and the Director of Ophthalmic Services, in the development and implementation of project goals, refinement of operational policies and protocols, with relative autonomy in the implementation of the policies. Accountable for assigned project outcomes and completion. SUPERVISOR RESPONSIBILITY The Director of Clinical Operations is responsible for the oversight and supervision of a team of clinic staff members of PUHS for the College of Optometry. The principal responsibilities are to ensure implementation and consistency in programmatic and business operations. Responsible for staff reviews, recommendations for promotion, conflict resolution, and development of remediation as needed. Serves as an advocate for the clinical staff. REQUIRED KNOWLEDGE, SKILLS, ABILITIES, & BEHAVIORS Communicates with students, faculty, staff, and the public, appropriate to the age of the individual served. Builds on basic learning and carries it from one situation to another. Demonstrates critical thinking skills in problem solving and decision-making. Asks questions and seeks assistance. Takes responsibility to eliminate the source of problems. Demonstrates confidentiality regarding information pertaining to all students, faculty and staff. Maintains proper appearance and personal conduct for the employee’s particular job. Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions. Demonstrates ability to work in a team environment. EDUCATION AND/OR EXPERIENCE Must hold a BA/BS and or equivalent years of education and experience. Preference to a MPA, MBA, MHA or equivalent with experience in health care delivery and administration or an OD with a strong business administrative background. Must be able to demonstrate proof of management skills and the ability to work effectively with others. WORKING CONDITIONS Private office space, personal telephone, personal desk and computer. Limited travel required for attendance at meetings and education events. This is an in-person position with limited flexibility for remote work. PHYSICAL ACTIVITIES X Talking X Hearing PHYSICAL REQUIREMENTS X Sedentary work X Light work X Visual acuity APPLICATION PROCESS To apply, please upload your resume and cover letter along with your Paycom application. Persons who do not follow and complete the application process are not applicants and will not be considered for employment.Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed. OFFERS OF EMPLOYMENT at Pacific University are contingent upon proof of eligibility to work in the United States and completion of a background check. At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity-minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees. We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset-based mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed. COMPENSATION AND BENEFITS We offer a comprehensive benefits package for qualifying employees. Current benefits include: Generous paid time off (for vacation, holidays—including winter break—and sick leave) Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction) Comprehensive dental and vision plans Annual 9% retirement contribution after one year of service with no match required Free mental health appointments Tuition remission for employees and their dependent child(ren) who meet eligibility requirements Employer-paid life, short-term disability, and long-term disability insurance On-campus benefits, including free access to our sports facility and library Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes) EQUAL OPPORTUNITY EMPLOYMENT Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups. NOTICE OF NONDISCRIMINATION POLICY Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way, Forest Grove, OR 97116 or via email at . #J-18808-Ljbffr

Created: 2025-10-08