Senior Product Manager, Donor Experience & Payments

OverviewSenior Product Manager, Donor Experience & PaymentsGet AI-powered advice on this job and more exclusive features.This range is provided by Givebutter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$170,000.00/yr - $185,000.00/yrCompany DescriptionGivebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model.Givebutter has been certified as a Great Place to Work in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories.Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.Role DescriptionWe want to hear from people who…Have a passion for making elegant consumer social and eCommerce product experiencesEnjoy running A/B tests and experiments to optimize yield of high volume consumer payments experiencesAre highly analytical and can translate strategic insights into measurable business impactFind scouring data for insights deeply satisfyingResponsibilitiesOwn the product roadmap for Donor Experience at Givebutter, which comprises our donation flows (consumer payments), campaign & donation sharing, fundraising campaign discovery, donor portal, donor profile, and donor onboardingPartner with the CPTO to define the product strategy for Donor ExperienceEnsure the donation experience is tastefully designed, delightful, and integrates best-in-class design practices from consumer eCommerce applicationsIntegrate and optimize new payment methods into the Givebutter donation experience such as CashApp, international currency donations, and Stablecoin paymentsRelentlessly test and optimize our donation experience to maximize donations to nonprofits raising on GivebutterAnalyze data and customer research to develop product experiences and experiments that improve donor lifetime valueLead experiments and new features from ideation to deployment, ensuring they deliver meaningful business impactRequirements5+ years of product management experience, ideally managing payments and conversion flows in a high-scale B2C eCommerce or SaaS product selling to millions of consumers every yearA strong point-of-view on what makes for well-designed consumer product experiences and an eye for the little flourishes like typefaces and animations that make a differenceDeep understanding of eCommerce unit economics and yield optimization techniques, including conversion rate optimization, cohort analysis, and customer lifetime value. Familiarity with machine learning optimization approaches is a huge plusData fluency, comfortable with SQL and spreadsheetsStrong analytical and strategic thinking; able to connect product, marketing, and business objectives through data-driven decision-makingExperimentation mindset with experience running A/B tests, pricing tests, and interpreting resultsBenefitsRemote Work: Work from anywhere in the United StatesHealth Insurance: Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accountsMental Health: TalkSpace membership401k: 3% 401k match for all eligible employeesVacation and Holiday: Flexible PTO with uncapped vacation days; summer Wellness WeekParental Leave: 12 weeks of paid leave for all parentsHome Office Stipend: Company-sponsored expenses for home office equipmentCharitable Giving: Up to $50/month to any verified nonprofit on GivebutterProfessional Development: Learning and development reimbursementLove What You Do: Mission-driven company serving the charitable sectorInterview ProcessRecruiter Screen: A 30-minute conversation to learn more about your background, role alignment, values, and logisticsHiring Manager Interview: Deep dive into relevant experience, skillset, and working styleAssessment: Technical or non-technical, may involve live coding, case study, or take-home projectValues Interview: Alignment with core values and leadership principlesReferences: Contacts to verify working style and impactOffer: If all goes well, move to the offer stageNote: We may have an AI note-taking tool join most pensation Range: $170K - $185K #J-18808-Ljbffr

Created: 2025-10-08