Loan Operations - Agency & Non-Agency Servicing Team ...

Loan Operations - Agency & Non-Agency Servicing Team Lead, Vice President - DallasCountry: United States of AmericaYour Journey Starts Here:Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth.We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together.The Difference You Make:This role is part of the Commercial and Wholesale Operations team and is responsible for supporting all Back Office related activities covering all aspects of their aligned product/business area to ensure the efficient delivery of all products and services to the Bank’s clients while developing and maintaining direct contact and good working relationships with existing clients and internal stakeholders.Key Responsibilities:Team Leadership & Oversight: Supervise a team of loan servicing analysts responsible for agency and non-agency loan servicing activities.Allocate daily tasks, monitor workloads, and ensure adherence to internal controls and deadlines.Conduct regular team meetings to review performance, share updates, and address challenges.Loan Servicing Execution:Manage the full lifecycle of syndicated and non-agency loans, including loan and letter of credit setup, documentation review, funding, and reconciliation.Ensure accurate and timely servicing of loans and letters of credit in accordance with industry standards and client requirements.Coordinate with counterparties, agents, and custodians to resolve discrepancies and ensure smooth servicing.Stakeholder Communication:Serve as the primary point of contact for internal stakeholders including front office, credit risk, legal, compliance, and technology teams.Escalate and resolve servicing issues, delays, and operational risks in a timely manner.Provide regular updates and reporting to senior management on loan volumes, exceptions, and KPIs.Process Improvement & Risk Management:Identify inefficiencies and implement process enhancements to reduce servicing times and operational risk.Collaborate with technology teams to automate manual processes and improve system functionality.Maintain and update standard operating procedures (SOPs) and ensure team adherence to best practices.Regulatory & Compliance Oversight:Ensure execution with compliance with internal policies, regulatory requirements (e.g., SOX, FDPA, Regulation H), and industry standards.Support internal and external audits by providing documentation, responding to inquiries, and implementing corrective actions.Provide and report on key risk indicators (KRIs) and support the development of control frameworks.Training & Development:Mentor and train junior staff on loan servicing processes, systems, and industry practices.Foster a culture of accountability, continuous learning, and operational excellence.Requirements:Bachelor’s degree in Finance, Business, or related field; MBA or professional certification (e.g., CFA, PMP) is a plus.5+ years of experience in loan operations, with at least 2 years in a leadership or supervisory role.Familiarity with regulatory frameworks such as FDPA, Regulation H and SOX.Experience working in a global banking environment.Proficiency in Excel, SQL, and workflow tools.Strong knowledge of syndicated and non-agency loan products, servicing processes, and industry platforms (e.g., Syndtrak, Debtdomain, Trade Innovation).Excellent analytical, organizational, and communication skills.Proven ability to manage multiple priorities and meet tight deadlines.Knowledge of Loan IQ and ClearParEEO Statement:At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. #J-18808-Ljbffr

Created: 2025-10-08