General Manager

OverviewJoin to apply for the General Manager role at Heirloom Hospitality. As General Manager, you must be ready to live and breathe this daily, along with all of our Heirloom Family Values with your team. You are responsible for cultivating and managing the hospitality experience throughout the restaurant for both guests and staff. Your focus should be to coach and teach your staff, constantly find ways to improve the guest experience, and to develop and mentor your management team. You will also maintain fiscal responsibility and have a thorough understanding of the restaurant financials and inventory systems. You are responsible for upholding company policies and family values to the highest level by remaining accountable, firm, and consistent. Your job requires working well with all team members and displaying strong managerial judgment at all times.Your immediate goal as General Manager is to fill important open managerial and hourly seats with candidates of quality and integrity. You will oversee training and development to ensure a successful opening, accomplished by understanding and mastering our steps of service. Your primary goal is to lead by example, asserting yourself as a prominent figure to your guests and team members. The General Manager should possess a high level of initiative and drive to do whatever is necessary to help build and run a successful operation. You will be evaluated regularly to objectively measure your ability to consistently perform all company standards and to measure your performance and execution in all other managerial tasks. What You Will Own The Company Family Values. You will live, breathe and exude our Family Values and garner buy-in from all store team members. Staffing. You will build, maintain and schedule an elite, well trained staff of enthusiastic hospitality professionals. Guest Experience. Maintain and manage the highest possible guest expectations and perception. Employee Relations. You will work with corporate HR to promote retention through continuous feedback and ensuring HR procedures are followed. You will also manage Labor and Payroll (Time Cards, Labor Costs, Reporting, Tip-outs) and employee reviews. You will enforce HR Procedures, Policies, Write-ups, Grievances and Terminations. Training. Coach and teach your staff, observe, and look for opportunities to elevate your team. Assist with on-site orientation and training initiatives. Store and Grounds. Ensure grooming and presentation standards are met; own inspections and opening/closing checklists. Own daily repairs and preventative maintenance. Financials. Own store-specific budgets and goals. Monitor controllable costs and manage cash, bar drawers, petty cash, tip-outs, comp and void management. Budgeting. Deliver a store-specific budget to your management team and hold all accountable for the financial health of Cost of Goods, Labor & Operating Expenses. Administration. Time & attendance monitoring, debriefing and information distribution to staff; troubleshooting operational issues. Serve as on-site admin for systems (POS, Gratuity solution, HRIS, etc.). Inventory. Own weekly inventory and purchasing (including receiving) and maintain company inventory software. Management Training. Spearhead the training of all direct reports to create the best management team. Safety. Oversee procedures (Incident Reports, Fire Extinguishers, Guest Safety, etc.). Growth. Own same-store sales, increasing check averages and cover counts; improve product sales mix and guest retention. Who You Are 8+ years of high-volume restaurant management experience Self-motivated, driven, inspiring and hospitality driven A willingness to teach and learn required Willingness to roll up your sleeves and pitch in whenever necessary Demonstrated skills to motivate and develop a high performing team Discipline and desire to create systems and organization in fast-changing environments Experience with new restaurant openings or understanding of what it takes to open Court of Master Sommeliers Level 1 a plus Heirloom Hospitality & Who We Are A family of thinkers, creators, visionaries, and performers. Since August 2011, when Jeremy Sasson opened his first restaurant, he has made it his life’s work to develop successful restaurant concepts, team members and high standards of hospitality. The company emphasizes first-class service, passion for food and beverage, and detailed excellence. Our core purpose is all about “Cultivating relationships and experiences through the Art of Hospitality”. Credentials Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Restaurants For more detail about Heirloom Hospitality, please visit the company page on Culinary Agents. #J-18808-Ljbffr

Created: 2025-10-08