General Manager

OverviewGeneral Manager role at Janko Hospitality in Chicago. This position is to convert an existing hotel to a full-service, boutique hotel experience in downtown Evanston, IL. It is ideal for a hospitality leader with experience in renovations, conversions, and/or new openings, a refined leadership presence, and a passion for luxury service standards and F&B. The General Manager serves as the strategic operational leader overseeing the day-to-day execution of hotel operations. This role requires a hands-on, guest-focused professional with demonstrated experience in team leadership, operational excellence, and revenue optimization, driving performance across all departments and supporting a collaborative and productive workplace culture.Base pay range$150,000.00/yr - $180,000.00/yrResponsibilitiesBrand Standards & Presence: Consistently represent the new hotel brand with a polished and professional appearance. Ensure that all operations align with brand strategy and luxury service expectations.Operational Oversight: Lead daily operations of Front Office, Housekeeping, Food & Beverage, and Engineering, ensuring a seamless and elevated guest experience; provide flexible and responsive leadership.Leadership: Provide direct leadership to department heads, setting expectations for quality, service, and accountability.Guest Experience Management: Proactively monitor guest feedback, resolve service issues, and continuously enhance guest satisfaction and loyalty.Revenue and Sales: Partner with Revenue Management and directly manage Sales to support pricing strategies, group bookings, and business development opportunities to drive RevPAR and profitability.Human Resources: Oversee hiring, onboarding, coaching, and performance reviews for the leadership team with a new staffing model; promote employee engagement and development aligned with Janko Hospitality culture and values.Budget & Financial Oversight: Oversee department budgets, cost control initiatives, labor scheduling, and P&L accountability.Safety, Cleanliness & Maintenance: Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to uphold standards of cleanliness, functionality, and safety; ensure OSHA and other health and safety protocols are munity Engagement: Represent the property at local events and with community organizations to support brand awareness and positive public relations.QualificationsMinimum 3–5 years of hotel General Manager experience and/or Director of Operations/Hotel Manager/AGM experience in a large, full-service and/or boutique hotel.Bachelor’s degree in hospitality management, Business Administration, or a related field preferred.Proven success in managing operations, leading teams, and driving guest satisfaction.Previous experience with a luxury hotel brand or soft-branded property is highly desirable.Strong leadership, communication, and organizational skills with a hands-on, service-oriented approach.Proficiency in hotel systems and Microsoft Office Suite; experience with brand property management and revenue systems preferred.Seniority levelDirectorEmployment typeFull-timeJob functionManagementOperationsIndustriesHospitality #J-18808-Ljbffr

Created: 2025-10-08