Experienced Front Desk Supervisor

Join to apply for the Experienced Front Desk Supervisor role at Donohoe Hospitality Services1 week ago Be among the first 25 applicantsJoin to apply for the Experienced Front Desk Supervisor role at Donohoe Hospitality ServicesGet AI-powered advice on this job and more exclusive features.DescriptionDonohoe Hospitality Services, a prominent leader in the hospitality industry, is seeking a dynamic and experienced Front Desk Supervisor to help lead the team at a prestigious hotel in downtown Washington DC. This role offers an exciting opportunity to join a company known for its commitment to exceptional guest experiences and operational excellence.Job DetailsDescriptionDonohoe Hospitality Services, a prominent leader in the hospitality industry, is seeking a dynamic and experienced Front Desk Supervisor to help lead the team at a prestigious hotel in downtown Washington DC. This role offers an exciting opportunity to join a company known for its commitment to exceptional guest experiences and operational excellence.Front Desk SupervisorPosition SummaryOur Front Desk Supervisor is responsible for managing and overseeing all aspects of front desk operations to ensure exceptional guest service and smooth daily functioning. This role requires strong leadership, attention to detail, and the ability to effectively coordinate with team members and other departments. The position demands flexibility and availability to work a variety of shifts, including morning (AM), evening (PM), and overnight audit shifts, to maintain consistent service standards across all hours of operation.As an Experienced Front Desk Supervisor, you will also welcome our guests, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience during their stay.Essential FunctionsSupervise the operations of the Front Desk.Maintain the highest productivity, employee morale, and guest service as possible.Ensure that all hotel policies and procedures are followed.Assist FOM in the training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.Check guests in and out of the hotel according to hotel and/or brand form guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.Take, modify, and cancel guestroom reservations.Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.Maintain cleanliness of the Front Office area.Take, modify, and cancel guestroom reservations.Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.Additional ResponsibilitiesThe hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.Education And ExperienceMust have previous hotel front desk experience.Must have previous supervisory experienceSkills And AbilitiesAbility to stand for extended periods.Capability to thrive in a fast-paced environment.Skill in maintaining control and composure in challenging situations, demonstrating good judgment.Strong communication and interpersonal skills.Benefits And PerksDonohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualifyWe also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at Donohoe Hospitality Services by 2xGet notified about new Front Desk Supervisor jobs in Washington, DC.Washington, DC $65,000.00-$70,000.00 1 week agoDistrict of Columbia, United States 4 weeks agoWashington, DC $83,600.00-$87,000.00 2 weeks agoAssistant Front Office Manager - The Hay-Adams starting at $56,000.00/yearFront Desk Supervisor- Crowne Plaza College ParkFront Desk Supervisor - Woodbridge VA officeWashington, DC $105,000.00-$140,000.00 4 weeks agoFront Desk Supervisor - Courtyard Dupont Cir. 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Created: 2025-10-08