General Manager

OverviewGeneral Manager role at Quality Fresca LLC (Brand: Moe's Southwest Grill) in Land O Lakes, FL. This position is full time and focuses on leading a restaurant with a sales volume in the range of $650,000 to $2.5M, managing daily operations, people, and finances to achieve return on investment while maintaining brand standards of food quality, service, cleanliness, and safety.ResponsibilitiesStaff the restaurant with high-quality employees; attract, select, and retain hourly management and staff; implement effective local recruitment; onboard and train employees to brand standards; coach and develop the team; manage scheduling and staffing levels; lead periodic employee meetings; ensure adherence to company policies, procedures, and applicable laws; communicate employee issues to leadership.Drive Radical Hospitality for guests; uphold restaurant standards in food quality, service, cleanliness, and safety; ensure adherence to recipes, procedures, and policies; drive guest satisfaction and local store marketing programs; investigate and resolve guest complaints and feedback; ensure equipment operates efficiently and facility maintenance aligns with company standards.Manage Local Store Marketing efforts with the marketing team; build and maintain community relationships; lead and manage catering sales for the store.Hit food cost and labor cost standards; drive financial results to achieve ROI; grow sales year over year; forecast sales and adjust as needed; control costs related to cost of sales, labor, payroll, and other controllable costs; ensure adherence to operational systems and procedures; ensure product availability; complete administrative duties (daily/weekly/periodic financial reports); review and analyze profit and loss statements; diagnose opportunities and implement action plans in coordination with leadership.Maintain restaurant facilities and equipment in working order.Demonstrate company values and perform other tasks as directed by leadership; represent Moe’s and Quality Fresca, LLC professionally.Other duties as assigned.QualificationsEducation: High school diploma or equivalent required; Associate Degree in business or related field preferred or equivalent experience in restaurant operations; ServSafe certified.Experience: At least 2 years of restaurant management experience required.Knowledge, Skills, and Abilities: Quality restaurant operations; strong communication and facilitation skills; financial acumen; marketing techniques; organizational and computer skills; conflict resolution; safe driving; leadership and management; ability to build positive working relationships; ability to multi-task; ability to lead a restaurant team to achieve company goals; self-directed work; adherence to company core values – Quality Way.Physical and Cognitive RequirementsRegularly communicate clearly, move, and stay in a stationary position as needed. May occasionally lift up to 50 pounds. Ability to perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or restaurant environment.Work EnvironmentThe noise level in the work environment is usually moderate. #J-18808-Ljbffr

Created: 2025-10-08