EHR System Configuration Specialist

Position SummaryEHR Configuration Specialist (ECS) is responsible for writing and maintaining reports, building and maintaining clinical forms, and resolving helpdesk tickets within the Electronic Health Record. Additional responsibilities include configuring the system to maximize efficiencies, and implementing changes as defined by clinical and business teams.SupervisionThe EHR Configuration Specialist is directly supervised by the Clinical Systems Manager.Functions and ResponsibilitiesProvide support for clinical users as issues ariseResponsible for managing Credible Help Desk tickets, either by resolving the request or assigning it to the appropriate personResponsible for configuration of EHR (Credible) as directedRegularly submit essential State reporting data and communicate errors to clinical teams (including MOTS/ROADS and Washington State reporting)Write and maintain custom reports to support billing, clinical, and quality improvement operations and performance outcomesAttend regular reporting meetings to stay current on State requirementsAnalyze and interpret complex data setsDevelop and maintain reports and dashboardsCollaborate with cross-functional teams to understand data needsPerform data validation and quality checksImplements changes as defined by the Manager or by business leadership teamsWorks with data team to enhance system efficienciesOther Skills, Abilities, and QualificationsInterpersonal Skills: This position works closely with a variety of technical and non-technical staff. Must have the ability to listen carefully, prioritize concerns, and articulate clearly what is realistic and what is not. Ability to effectively present information and respond to questions from groups of managers, clients, professionals, and the general public. Ability to make mistakes, communicate with them, and learn from them.Reasoning Ability: Critical thinking skills are strongly desired, including willingness to investigate and resolve an issue along with determining root cause and proposing plans for future reduction or prevention. Detail-oriented thinkers with an eye for solutions are ideal.Requirements:Bachelor’s degree preferredExperience working in Credible (Qualifacts software) preferred. Experience in an Electronic Health Record or electronic database system is required.SQL report-writing skills are strongly preferred.Behavioral healthcare experience desired.The PerksWe offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year. Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.Seniority levelNot ApplicableEmployment typeFull-timeJob functionInformation TechnologyIndustriesHuman Resources Services #J-18808-Ljbffr

Created: 2025-10-08