Senior Project Implementation Specialist

Overview Senior Project Implementation Specialist Canon USA is seeking a Senior Project Implementation Specialist to lead and manage complex multi-function device implementation projects within a managed print services environment, and to contribute to the development and delivery of new project management and support services focused on digital transformation. The role includes workflow analyses, observations, and recommendations to optimize business processes. The candidate will blend traditional project management with digital transformation initiatives, working independently and as part of a team. Typically reports to a Senior Manager or Director and may mentor one or two less experienced staff. This role bridges traditional project implementation with forward-looking digital transformation support, balancing tactical execution with strategic service development, with a strong emphasis on customer engagement, process improvement, and cross-functional collaboration. The position can be based in multiple U.S. locations listed by Canon. Your Impact Key Responsibilities Project Planning & Execution: Develop and manage comprehensive project plans for device implementations and digital transformation initiatives with limited supervision. Coordinate internal and external resources to meet milestones on time and within scope. Manage on-site implementation resources, logistics, and activities at customer locations as needed. Monitor project progress and adjust plans to accommodate scope, schedule, or resource changes. Identify project risks and develop mitigation strategies; resolve issues to ensure project continuity. Ensure deliverables meet quality standards and compliance with policies and client requirements. Conduct post-project reviews and Lessons Learned to drive continuous improvement. Use project management tools to track progress, manage tasks, and report on performance. Contribute to development and refinement of project management tools, templates, and methodologies. Stakeholder Engagement & Communication Serve as the primary point of contact for stakeholders (clients, vendors, internal teams). Coordinate status meetings and provide updates to stakeholders at all levels, including executive leadership. Manage expectations and ensure alignment between project goals and stakeholder needs. Collaborate with Canon business units to identify process improvements and new technologies; share knowledge with the Project Management Team; mentor less experienced staff. Collect feedback to continuously improve processes and performance; maintain strong relationships with stakeholders at all levels. Workflow Analysis & Digital Transformation Support on-site and remote assessments of current-state workflows, including interviews and data collection. Identify inefficiencies and opportunities for automation or digitization; develop recommendations for workflow improvements and technology solutions. Examples include: paper-to-digital automation, print optimization, document management migration, and device onboarding standardization. About You: The Skills & Expertise You Bring Bachelor's degree in business, Information Systems, or related field (or equivalent experience). 5+ years of experience in project management, preferably in document management or managed print services. Experience managing or supporting digital transformation projects. Familiarity with Daptiv (or similar project management software) preferred. Strong understanding of print workflows and paper-to-digital automation. Willingness and ability to travel up to 30% nationwide. Clean valid state driver’s license is required to obtain the position; driving is an essential function of the role with compliance to safety policies. Exceptional communication and stakeholder engagement skills. Certification(s) & License(s) Project+ or equivalent project management certification. PMP certification preferred but not required. Six Sigma or similar process improvement training is a plus. Daptiv software training is a plus. Other Expectations Knowledge of the document management industry (preferred). Ability to manage multiple concurrent projects with competing priorities. Strong critical thinking and problem-solving skills. Experience interacting with clients at all levels, including C-Level executives. Professionalism, adaptability, and customer service orientation. Attention to detail and the ability to work independently and in a fast-paced environment. Clear, effective written and verbal communication. Proficiency with MS Office 365 (Word, PowerPoint, Excel, Visio, Teams). Experience managing projects in a matrix environment. Willingness to work flexible hours, including evenings and weekends as needed. Maintain knowledge of Canon and partner hardware, solutions, and functionality. Physical Demands & Work Environment Requires long periods of walking/standing at customer sites. Must be able to lift/move up to 50 lbs. Salary Anticipated base salary range: $76,150 - $114,040 annually. Company Overview Canon U.S.A., Inc. is a leading provider of digital imaging solutions with operations in the United States, Latin America, and the Caribbean. Canon emphasizes social and environmental responsibility as part of its Kyosei philosophy. For more information, visit Workstyle Description Hybrid work arrangement: in-office three days per week with opportunities to work from home on other days, subject to business needs. #J-18808-Ljbffr

Created: 2025-10-08