IT Helpdesk Engineer II Seattle, WA

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network... if you can see it.By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.Position SummaryThe IT Helpdesk Engineer II provides advanced technical support to end users, manages and maintains IT systems, and assists with the implementation of IT projects and security measures. This role bridges the gap between Helpdesk staff and Senior IT Helpdesk Engineer(s), handling escalated issues, supporting infrastructure, and ensuring smooth IT operations within the organization. The position requires strong troubleshooting skills, experience with multiple operating systems, and the ability to collaborate effectively with both users and IT colleagues.Key ResponsibilitiesProvide Level 2 and 3 support for helpdesk requests, resolving escalated hardware, software, and network issues for end usersAdminister and support IT services and applications, such as Okta and Google WorkspaceUtilize endpoint management tools (e.g., Kandji, InTune ) to deploy software, manage updates, and enforce security policies across devicesSupport onboarding and offboarding processes, including account creation, access management, and workstation setupCollaborate with EHIT SA team members on projects, system upgrades, and infrastructure improvementsProvide support for SaaS and Desktop applicationsEscalate unresolved or complex issues to senior IT staff as neededRequired Qualifications3+ years of IT Admin and Support experience.Proficiency in MacOS, Windows, and cloud services (SaaS).Excellent communication and interpersonal skills for effective user support and team collaborationMust be available to work in the corporate office on a regular basisOccasional travel to provide on-site IT support at conferences and eventsPreferred QualificationsExperience and familiarity with Linux operating systems.Experience in provisioning in IaaS environments such as AWS, GCP, and AzureSkills and CompetenciesExperience with IT security best practices and endpoint protection.Strong customer service orientation and ability to train end usersCritical analysis and creative problem solvingExcellent written communication and documentation skillsThe salary range for this role is $65,000 - $75,000 + bonus + benefitsABOUT EXTRAHOP:ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR). Since 2007, the company has helped organizations across the globe extract real-time insights from their hybrid networks with the most in-depth network telemetry.ExtraHop NDR uniquely integrates network threat detection, network performance management (NPM), intrusion detection (IDS), and packet forensics into a single console with 100GB+ sensors, real-time decryption, and cloud-scale machine learning - delivering complete network visibility, unmatched context for data-driven security decisions, and improved SOC productivity.ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We are the only NDR vendor recognized as a leader by all major analyst firms including the 2024 Gartner Magic Quadrant for Network Detection and Response, the 2023 Forrester Wave for Network Analysis and Visibility, the 2024 IDC Marketscape for NDR, and the 2024 Gigamon Radar Report for Network Detection and Response.OTHER BENEFITS:Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:Health, Dental, and Vision BenefitsFlexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer TimeNon-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus PlanFSA and Dependent Care Accounts + EAP, where applicableEducational Reimbursement401k with Employer Match or Pension where applicablePet Insurance (US Only)Parental Leave (US Only)Hybrid and Remote Work ModelOur people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!To learn more, visit or follow us on LinkedIn.Create a Job AlertInterested in building your career at ExtraHop? Get future opportunities sent straight to your email.Create a Job AlertInterested in building your career at ExtraHop? 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Created: 2025-10-08