Brand Ambassador

OverviewBrand Ambassador role at Lucid Motors – Lucid is growing our brand as a post-luxury brand centered around sustainability and human experience. The Brand Ambassador is the first point of engagement guests will have at the Lucid studio. This position involves welcoming guests, resolving general inquiries, scheduling test drives, lead capture in CRM (Salesforce), understanding customer budget, preferences, and timeline, listening to customer needs to recommend suitable vehicles, referring high-potential leads to Sales Specialists, directing guests to the appropriate contact, developing deep knowledge of the Lucid brand, vehicles, and services, stimulating customer consideration by explaining features, specifications, and pricing of all models, providing backend operational support for order paperwork and vehicle status, facilities management, supporting the Studio Manager in retail operations, ensuring test drive and showcase vehicle readiness, and assisting with daily operations as needed. This role requires exceptional people skills and a passion for the EV industry.Lucid is an equal opportunity employer committed to diversity and inclusion.ResponsibilitiesWelcome guests and address general inquiries at the Lucid studio.Schedule test drives and capture leads in CRM (Salesforce).Assess customer budget, preferences, and timeline; listen to needs to recommend suitable vehicles.Refer high-potential leads to Sales Specialists and ensure guests are directed to the appropriate contact.Develop deep knowledge of the Lucid brand, vehicles, and services.Explain features, specifications, and pricing to stimulate customer consideration.Provide backend operational support for order paperwork and vehicle status.Assist with facilities management and daily studio operations.Support the Studio Manager in retail operations and ensure vehicle readiness for test drives and showcases.QualificationsExceptional people skills with experience in customer-facing roles.Patience, professionalism, and a passion for the EV industry.Flexible availability including holidays and weekends.Minimum age 18; high school diploma/GED.Prior CRM experience preferred; authorized to work in the USA.Physical ability to perform job duties; able to undergo drug test and background check.Valid driver's license with no suspensions; ability to obtain appropriate state DMV licensing.LocationNewport Beach, CASalary range not specified in original description. #J-18808-Ljbffr

Created: 2025-10-08