Director North America Sales, LSS - West Region

Director of Customer Service Sales – West RegionOverviewDematic is in search of a Director of Customer Service Sales in our West region. This role is a strategic-level position reporting to the VP, NA (North America) Customer Service Sales. This is a key role in sustaining competitive advantage in the marketplace and in the future growth of Dematic. The sales activity is highly technical. A strong knowledge of the material handling industry is ideal. This position will work with a matrix cross-functional team to deliver on company order intake targets. To be successful, the candidate must own the required responsibilities, demonstrate the use of the listed skills, and drive change in a matrix organization by collaborating and behaving according to our values of Integrity, Collaboration, Courage, and Excellence.What You Will Do In This RoleDesigns and leads sales strategy to penetrate accounts. Develops annual sales and strategic business plans. Manages the sales process, including revenue management, sales training, mentorship, performance measurement, and management.Build, develop, and manage Lifecycle sales teams capable of carrying out needed sales initiatives.Maintain key customer relationships; develop and implement strategies for expanding the company’s service offerings.Drive evaluation of potential new and existing customer needs and lead the team in a proactive post-sales approach with a focus on solutions.Leverage customer insights to identify business opportunities and strategies.Lead and assist with complex sales presentations, proposals, and negotiations. Create and conduct proposal presentations and RFP responses.Ensure as-sold margins are maintained by collaborating with professional services.Participate with regional sales teams to help win high-visibility targeted opportunities.Direct strategy for retention of account base and development of new accounts.Develops and manages budget, KPIs, and business plans.Demonstrates the ability to build credibility and confidence with a wide variety of leaders including internal stakeholders, customers, and vendors, and be seen as a trusted advisor.Demonstrates experience in driving initiatives, while holding teams accountable for results and ensuring continuous improvement.Model our Values of Integrity, Collaboration, Courage, and Excellence.What We Are Looking For15+ years of B2B industry experience, with 10+ years of direct applicable experience at a management levelLogistics and automation experienceMust be extremely knowledgeable with the interworking of a Distribution CenterExperience in the analysis of performance metrics; short- and long-term technology development planning, evaluation, testing, and selectionExcellent communication and influencing skills at all levels both internal and external and competence in making timely, effective, principled decisionsStrong commercial presence and the ability to lead discussions at the executive levelExceptional track record of developing and implementing sales strategies that have consistently met or exceeded planned objectivesAbility to travel up to 50 percentExperience with building a successful sales teamSkilled negotiator and persuaderProven ability to overcome objections and influence outcomesProven success affecting change in a matrix organizationCompensation and BenefitsThe base pay range for this role is estimated to be $75,000 - $165,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.Legal and Company InformationDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr

Created: 2025-10-08