Asset Protection Specialist - Third Street Promenade

Asset Protection Specialist - Third Street PromenadeJoin to apply for the Asset Protection Specialist - Third Street Promenade role at lululemonwho we areRequirementsDescription & RequirementsAbout This TeamThe Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well-being of our people and business. We are responsible for asset protection across regions, partners, and business units, aligning with gratitude and appreciation. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities: WellBeing, Risk Mitigation, Financial Value, and Social Impact.Core ResponsibilitiesThe Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager and connecting regularly with the Store Manager. They collaborate with the store team to ensure excellence in Asset Protection, promoting a safe and secure environment for guests and staff. By maintaining a visible, professional presence, greeting and interacting with guests, and educating the team on safety and security practices, they work to prevent loss. They also collaborate with the Assistant Manager(s) and Product Operations Lead to ensure compliance with standard operating procedures (SOPs) and best practices for Inventory and Operational Excellence.Understand and communicate lululemon Asset Protection policies and applicable operating procedures at their respective location(s).Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.Lead and support emergency and crisis incidents affecting the store.Address team well-being and safety concerns, reporting incidents promptly to store leadership and asset protection support teams.Partners with the Store Manager and Assistant Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.Maintain strong relationships with law enforcement officials to facilitate effective communication and cooperation.Supports ongoing training on AP-related topics as needed, adding additional context and clarification when delivered in monthly staff meetingsEnsure 100% compliance with quarterly First Aid Training, conduct monthly safety walkthroughs, and administer physical and psychological First Aid as needed.Review inventory accuracy reports and create action plans to address compliance and operational gaps.Guest ExperienceSupport the team in resolving AP-related guest feedback and addressing concerns or escalations.Move dynamically on the floor to address escalations, support the team, and meet the needs of the teract with guests to ensure a great guest experience in a manner that values guests’ timePartner with floor leaders to assess and address Asset Protection risks, gathering intelligence from store leaders and field asset protection team.Working With OthersFoster a respectful and inclusive team environment, welcoming and celebrating differences.Establish supportive relationships with all team members.Educate and coach leadership on effective theft and safety reporting to ensure consistency when the AP Specialist is not present.Educate the store team on risk-related incidents affecting the community.Collaborate with AP Partner and ORC Investigators to enhance theft-related reporting and response quality.Build relationships with neighbouring retailers, property security teams, and in-region lululemon stores to mitigate risk.Working directly with local law enforcement on case building, reporting, and legal proceedings.Report directly to the Asset Protection Manager and maintain a dotted line reporting relationship with the Store Manager.OperationsAdhere to People Safety policies and procedures to maintain a safe work environment.Perform tasks in compliance with applicable policies, procedures, and put theft, fraud, or safety incidents into case management systems to support investigations.Review SOP compliance and accuracy in Inventory Operations, collaborating with in-store product and operations leaders to determine actions and provide necessary training.Monitor compliance with opening and closing processes.Other RequirementsAbility to work as part of a team and independently.Ability to maintain a visible presence throughout the store.Calm demeanour in stressful fortable working in an environment with bright lights and loud music.Strong ethical standards and ability to handle confidential information with accuracy and discretion.QualificationsPrevious customer service experience with frequent customer interactions.Direct or indirect experience in retail Asset Protection or lost prevention, and/or law enforcement.Previous leadership experience, coaching others to achieve performance goals.Flexible schedule, including evenings, weekends, and holidays based on business needsAbility to travel to the assigned store(s).Preferred but not required:Education: High school diploma, GED, or equivalent.Experience: 1 year of retail/sales leadership experience.must havesAcknowledge the presence of choice in every moment and take personal responsibility for your life.Possess an entrepreneurial spirit and continuously innovate to achieve great municate with honesty and kindness and create the space for others to do the same.Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.Foster connection by putting people first and building trusting tegrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.Authorization to work in USA is required for this pensation And Benefits PackageAt Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal GrowthExtended health and dental benefits, and mental health plansPaid time offSavings and retirement plan matchingGenerous employee discountFitness & yoga classesParenthood top-upExtensive catalog of development course offeringsPeople networks, mentorship programs, and leadership series (to name a few) #J-18808-Ljbffr

Created: 2025-10-08