Director of AI Product & Engineering

OverviewUnifycx is looking to add a Director of AI Product & Engineering to our growing team in the US!As the Director of AI Product and Engineering you will own the entire product development and deployment lifecycle for our AI-driven features, from client engagement to post-launch optimization. You will be responsible for defining the ongoing product roadmap and custom client development efforts, and ensuring successful AI deployments that meet specific client needs. Your work will directly impact how our customers interact with and benefit from our technology, and you will be a key player in shaping the future of CX.ResponsibilitiesStrategy & Vision: Define deployment strategy and phasing for the roll out of all AI-powered CX solutions. Understand per client customization needs and integrations with client’s internal systems such as telephony, CRM, knowledge base, etc. Conduct analysis across the client base to identify opportunities for AI use-cases in the CX space, focusing on unlocking new use-cases for existing products. Develop and prioritize the AI product roadmap, balancing short-term client needs with long-term goals.Deployment & Execution: Lead the day-to-day development and customization of AI features for key clients, working closely with sales, operations, and customer success teams. Manage the end-to-end deployment process for AI features with key clients, ensuring smooth integration and successful outcomes. Translate business needs and client pain points into clear, actionable requirements for product customization and new feature development. Monitor and measure the performance of AI deployments, using key CX metrics (e.g. AHT, CSAT, NPS, etc.) to drive continuous improvement and ROI for clients.Leadership & Communication: Serve as the primary subject matter expert on AI for both internal teams and external clients. Participate in sales conversations and conduct product demos for prospective and current clients to showcase AI platform capabilities. Effectively communicate the value, capabilities, and limitations of AI to diverse stakeholders, including executives, sales teams, and non-technical clients. Collaborate with sales and customer success teams to understand client needs and ensure successful product adoption during PoC.QualificationsMinimum QualificationsMinimum of 5+ years of experience in a product management or engineering role in the enterprise software, CX, SaaS, or data-driven products space.Bachelor's degree in Computer Science, Engineering, or a related technical field.Demonstrated ability to work with sales and operations teams to manage the end-to-end product projects for clients, from client engagement to optimization.Strong technical acumen with the ability to understand complex requirements and communicate them clearly to the engineering team.Excellent communication, leadership, and stakeholder management skills.A track record of successfully deploying products for enterprise clients.Preferred QualificationsUnderstanding of the CX industry and how AI can be leveraged to solve customer-facing problems.Experience with conversational AI, natural language processing (NLP), or predictive analytics.Background in a B2B SaaS environment.Master's degree in a relevant field is a plus.About UsWe are a leader in the Customer Experience (CX) industry, dedicated to helping our clients deliver exceptional service and build lasting relationships with their customers. We are looking for an experienced and visionary product leader to head our AI initiatives, driving the strategy and successful deployment of AI-powered features from our existing product suite for our enterprise clients. This role is at the intersection of technology, business, and customer empathy, and will be critical to our continued innovation and growth. #J-18808-Ljbffr

Created: 2025-10-08