Principal Escalations Engineer

At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.Need another reason to apply? Check out these 8 reasons to join Stryker’s engineering team: You Will DoLead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staffRecord relevant data regarding a production issue, provide problem summary to non-subject matter expertsAnalyze problems and implement code changes or scripts to provide temporary mitigation to minimize disruption if a permanent fix is not immediately availableCollaborate with the Quality Assurance department to communicate production related problems and coordinate the associated validation prior to customer deployment; incorporating new tests into the standard validation workflowsInvestigate and solve customer infrastructure problems (e.g. wired/wireless network, virtualization resources, authentication/security, etc.) that may be indirectly causing production problems, conduct functional and performance characterization to extract evidence of root causeIdentify database underperformance issues and implement changes to resolve, make data changes to rectify incorrect input informationWork with the Engage development teams to improve quality and support of production issuesTackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, performance profiling, etc.What You NeedRequired QualificationsBachelor’s degree in computer science or related field, plus 8+ years of development experience.Demonstrated ability to review existing code base and refactor, if necessary, exposure to Java, Ruby and other OOP.Proficiency with Linux (Red Hat or derivative distro), exposure to system administration, shell scripting, network configurations, server virtualization and cloud deployments.Experience with networking protocols including the ability to analyze network traffic and reverse engineer protocols.Knowledge of databases, (Microsoft SQL Server preferred), experience reviewing logs, pinpointing performance issues and manipulating data in the CLI.Familiarity with SCM, code review processes, Agile/Kanban development methodologies.Familiarity with Jenkins or similar build and test automation tools.Preferred QualificationsProven track record of understanding customer needs and delivering solutions, patient and flexible in meeting customer requirements.Excellent analytical, verbal, and written communication skills.Deep technical analysis and troubleshooting skills.Results driven, hands on approach to product support in a collaborative environment with a customer driven focus.Resourceful and able to solve complex problems through adapting technology and a thorough understanding of product architecture.Proactive in the face of ambiguous or conflicting data, driven to continue problem investigation to tease out root dependent self-starter; able to complete projects on time with minimal guidance.Leverage Kubernetes expertise to support escalated customer issues, ensuring high availability and reliability of containerized applications.The salary for this position is $129,600 - $286,500 per year, plus bonus eligible and benefits. Health benefits include medical, prescription drug, dental, vision, critical illness, accident, hospital indemnity, and wellbeing programs. Financial benefits include Health Savings Account, Flexible Spending Accounts, 401(k) plan, Employee Stock Purchase Plan, and life insurance. #J-18808-Ljbffr

Created: 2025-10-08