Manager - Delivery Experience Process Engineering

Position Purpose:A process engineering manager is responsible for leading cross-functional projects to enable efficient, effective, and repeatable processes within store operations in support of business strategies. They will plan, align, and lead their teams and key business partners toward making progress on respective projects. A process engineering manager will spend time developing annual and quarterly roadmaps in collaboration with business partners, ensuring teams are making progress on deliverables. They will lead their teams to solve problems using the IDOV process while leveraging Agile ways of working, driving productivity, throughput, and improved associate and customer experiences.Key Responsibilities:10% Agile Ways of Working - Lead the team through Agile ways of working, including sprint planning, story sign-off, and demos20% Analytics - Guide the team to utilize analytics to provide insight, interpret results, or recommend decisions10% Collaboration - Partner with IT, UX, and business teams to deliver scalable solutions to the field20% Design, Test, Iterate - Lead team to design, test, and iterate through solutions5% Development - Develop direct reports through weekly one-on-ones, quarterly development sessions, etc.20% Leading Project Teams - Lead project team of process engineers and business partners to complete process improvement projects through Gemba walks, process mapping, root cause analysis, benchmarking, etc.10% Presentations - Synthesize results and findings through Powerpoint and stakeholder presentations5% Road Mapping - Create quarterly and annual process improvement roadmaps by partnering with business teamsDirect Manager/Direct Reports:This Position typically reports to Process Engineering Sr. ManagerThis Position has 2-5 Direct ReportsTravel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:Working knowledge of Microsoft Office SuiteWorking knowledge of TableauWorking knowledge of presentation software (e.g., Microsoft PowerPoint)Demonstrated ability to collaborate and work effectively with cross-functional teamsDemonstrated project management skillsAbility to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiencesAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customersExcellent written and verbal communication skillsIndustrial Engineering Degree or other related Engineering Degree3+ years experience practicing process improvementExperience practicing Agile or Kaizen ways of workingExperience leading othersProficient in: Microsoft Office (Outlook, Excel, Powerpoint, Word, Sharepoint, Power Apps, Visio), Google Cloud Platform (Big Query, Big Query Assistant), Tableau, Jira3 + years of previous leadership experienceMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:No additional educationMinimum Years of Work Experience:3Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:Lean Six Sigma CertificationCompetencies:CollaboratesDrives EngagementPlans and AlignsCommunicates EffectivelyDevelops TalentDrives ResultsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr

Created: 2025-10-08