Senior Claims Consultant

OverviewCo-Founder at Claims Concierge | Helping drivers navigate automotive repairs, insurance processes, and claim settlements with confidence.Senior Claims Consultant Job Description Claims Concierge, pany OverviewClaims Concierge is a rapidly growing technology-enabled service that takes the stress out of car accidents for our customers. When you're dealing with vehicle damage, we step in as your personal advocate, handling every complexity from insurance negotiations to repair coordination, so you can focus on recovery while we ensure you get maximum compensation.Position SummaryWe are seeking a detail-oriented Senior Claims Consultant to join our rapidly expanding startup team. You'll serve as the primary point of contact for clients throughout the entire post-accident experience, guiding them through every step from towing and rental car options to repair shop selection and settlement maximization. This role combines customer service excellence with technical claims expertise and knowledge of Georgia automotive property damage code to consistently recover thousands of dollars for our clients.What We OfferHighly competitive compensationStartup equity opportunity - be part of our growth storyGround-floor opportunity at a rapidly growing companySupport for insurance licensing and continuing education requirementsClear career advancement opportunities as the company scales nationallyLocation: Atlanta, GAEmployment Type: Full-timeClaims Concierge is an equal opportunity employer committed to diversity and inclusion in the workplace.Job Type: Full-timePay: $75,000.00 - $95,000.00 per yearResponsibilitiesServe as primary client contact throughout the entire post-accident experience, from initial incident through final settlementProvide guidance on post-accident logistics including towing options, rental car coverage, repair shop selection, and insurance processesConduct client consultations to assess needs, explain services, and manage expectations during stressful situationsPrepare comprehensive diminished value claims and total loss packages with supporting market data and vehicle valuations for insurance submission, leveraging knowledge of Georgia automotive property damage regulationsInterface professionally with insurance adjusters to collaborate on fair settlement amounts that maximize client recovery using applicable Georgia code requirementsProvide regular status updates and maintain transparent communication throughout the repair and claims processMaintain detailed case files and update client records in CRM system while ensuring regulatory compliance with Georgia automotive property damage lawsStay informed on industry practices for repair shops, towing, and storage to provide knowledgeable recommendations in accordance with Georgia regulationsQualificationsIf you are a licensed insurance counselor, your application will go to the top of the listGeorgia Property and Casualty License - Required5+ years of experience in insurance claims, customer service, or related field, with the ability to obtain an insurance counselor license - RequiredCustomer service mindset with empathy for clients dealing with accident aftermathStrong understanding of insurance principles and claims processesExcellent written and verbal communication skillsDetail-oriented with exceptional organizational skillsProficiency in insurance processesAdditional InformationWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.Source notesInformation below is not part of the refined description and has been omitted to improve clarity and relevancy for the role: #J-18808-Ljbffr

Created: 2025-10-08