Principal Technical Consultant

Join the Team Making Possibilities Happen. If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.This position can be remote but must live and work in the US in Central or Eastern Time Zone only.The purpose of the role is to ensure new and existing ACI customers receive a first-class delivery service following customer expectations and contractual agreements. Primarily responsible for the configuration, integration testing, and supporting User Acceptance testing of the customers using company products, outsourced solutions and proprietary tools. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).A typical day at ACI for a Principal Technical Consultant is:One of the highest-level individual contributors, analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing ACI’s methodologies.Conducts analysis of corporate objectives, critical success factors, business functions and processes.Plans, integrates and manages the implementation of new technology.As one of the highest-level technical experts, performs a variety of duties involved with supporting large, strategic and/or multiple projects.Significantly supports the regional/product’s business development and sales support efforts for a particular territory, industry or account.Has superior technical and comprehensive knowledge and understanding of product set and business knowledge. Assists the customer with their implementation efforts as necessary to ensure successful product adoption.Anticipates the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and or contingencies. Has the ability to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skilful questioning to draw out the information.Acts as a mentor, coach or trainer to consultants by sharing business expertise.Perform other duties as assigned.Understand and adhere to all corporate policies to include but not limited to ACI code of ethics and global information security.Knowledge, Skills and ExperienceBachelor’s Degree in Computer Science or relevant studiesMinimum 8 years of relevant experienceKnowledgeable in the retail and immediate payments industryImplementation, configuration, and technical support experience of a high-value money transfer and wires solutionsISO SWIFT message processing experienceDemonstrate solid problem-solving and troubleshooting skillsAbility to define and clarify technical tasks to implement a projectProven experience in reviewing solution definition and product requirement documentsBuild relationships at various levels internally and within our customers organisationExperience in delivery and software development tasksAny wire room experienceExperience in Real-time Gross Settlement Payment Systems (RTGS) or international money transfersHigh value or real-time payments processing experience in a technical customer facing capacityKnowledge of SUBJECT scripting or experience of any language similar to COBOLKnowledge of Linux/AIX, Java, Oracle databaseKnowledge of agile methodologies and frameworksBenefitsIn return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. #J-18808-Ljbffr

Created: 2025-10-08