Onsite Lead Consultant

Position Summary:The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in a variety of environments including production, mailroom, shipping and/or retail services. The Onsite Consultant may regularly interface with customers of all levels inside the venue or organization and need to meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant is required to perform many functions including but not limited to operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with other team members.The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.Employee Benefits:Competitive wages for both full and part time opportunities401K plan with company match after 1 yearEducational assistance up to $5,250 per calendar year for undergraduate and graduate courses.Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment.Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits.General Duties And Responsibilities:Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures.Follow instructions of supervisors and assist other team members in performing onsite functions.Meet the onsite guidelines and policies (safety training, background check and any other requirements).Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency.Maintain high levels of customer service and use sound judgment to resolve customer service issues.Minimum Qualifications And Requirements:High School Diploma or equivalent education required.1+ year of specialized experience preferred.Excellent verbal and written skills.Proficiency with computer systems and ability to learn new software applications quickly.Essential Functions:Ability to stand during entire shift, excluding meal and rest periods.Ability to move and lift 55 pounds.Ability to communicate effectively with customers, vendors, and other team members.Ability to work with minimal supervision.FedEx Office is an Equal Opportunity Employer including, Vets/Disability. #J-18808-Ljbffr

Created: 2025-10-08