Claims & Insurance Program Manager (f/m/d)

OverviewClaims & Insurance Program Manager – USA. Free2move is searching for a hands-on, strategic Claims & Insurance Program Manager to lead our insurance and claims activity as we rapidly expand our fleet across North America. Join us in building innovative mobility solutions at scale—from Vehicle-as-a-Service and carsharing to the mobility partnerships shaping tomorrow.What You’ll DoDirect claims activity with our Third-Party Administrator (TPA), overseeing investigations, documentation, coverage, liability, and damages for bodily injury, property damage, and liability claims.Evaluate medical reports, police records, and other evidence to determine claim outcomes, negotiating settlements within authority limits and collaborating with defense counsel in litigation cases.Ensure full compliance with state and federal insurance regulations affecting fleet operations.Lead the self-insurance program, managing claim acceptance/rejection, exclusions, addenda, and partner insurance terms to reflect Free2move’s risk appetite.Collaborate with our CFO to track financial exposure, reserves, and manage premium allocation.Define and enforce SLAs with TPAs, vendors, and partners—monitoring compliance with partner obligations and customer Terms & Conditions.Build scalable processes and tech-enabled workflows to support rapid fleet growth and new lines of business.Act as the main insurance liaison for strategic partners (DriveItAway, Infinite Auto Management, Flitco, OEM/dealer networks).Support onboarding of new partners and provide risk frameworks and claims procedures.Leverage claims and fleet data to build dashboards on claims frequency, severity, and loss ratios.Identify recurring trends, fraud risks, and drive product/process improvements with actionable insights for pricing, coverage, and customer experience.Collaborate with Product and Tech teams to integrate analytics, automation, and AI tools into claims workflows.Qualifications & ExperienceSuccessful track record in claims handling (bodily injury, property damage, liability) and strong US insurance law/regulatory expertise.Experience with self-insurance, captive programs, fleet insurance, and program management in high-volume environments.Litigation experience and ability to manage partner obligations and compliance.Excellent analytical, decision-making, and negotiation skills; strong written and verbal communication.Valid driver’s license required.Preferred: Bachelor’s degree (business, insurance, or related), experience in SaaS/mobility/fleet tech, BI/data analytics.What We OfferKey role shaping insurance and claims strategy for North America’s fastest-growing mobility platform.Exposure to senior leadership; cross-functional collaboration with Finance, Product, and Legal teams.Dynamic, innovative, US-based work environment—remote-field setup with DC Metro office access.Fleet vehicle support and travel opportunities; responsibility, progression, and impact in an agile plete required training, licensing exams, and background checks per state regulations. #J-18808-Ljbffr

Created: 2025-10-08