Technical Architect - Dynamics 365 CE & Power Platform

Technical Architect - Dynamics 365 CE & Power PlatformTitle: Technical Architect - Dynamics 365 CE & Power PlatformJob DescriptionRole and Responsibilities:Solution Architecture & Design Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.Define and implement scalable, secure, and extensible CRM architecture.Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.Platform Modernization & CustomizationOversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.Enable out-of-the-box features and extend capabilities using custom development where tegration & Data FlowDesign and implement integrations with: Shopify, Espresa, Paymentech, SendGridDatabricks Lakehouse for Pet Registry and Microchip RegistryMicrosoft Dataverse and Customer InsightsEnsure real-time data synchronization and robust API-based integrations.AI & Customer Experience Enablement :Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.Enable data-driven insights through integration with Dataverse and Power BI.Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery.Provide technical leadership and mentorship to CRM developers and integration specialists.Participate in code reviews, solution validation, and performance tuning.Required Skills & Experience:10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE.Experience in large-scale CRM implementations and data migrations.Strong understanding of enterprise integration patterns and cloud-native architecture.Preferred Qualifications:Microsoft Certified: Dynamics 365 + Power Platform Solution Architect ExpertExperience with Databricks, Microsoft Copilot, and Customer InsightsFamiliarity with IPPD 365 or similar delivery frameworksExpected Outcomes:A robust, scalable, and integrated CRM platform supporting B2B and B2C operationsSeamless data flow and real-time synchronization across enterprise systemsAI-enabled customer engagement and data-driven decision-makingHigh-quality, maintainable technical solutions aligned with business goalsLife at Capgemini:Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:Healthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsDisclaimer:Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Salary Transparency:Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to the highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. #J-18808-Ljbffr

Created: 2025-10-09