Help Desk Analyst

Job Title: Help Desk AnalystLocation: Seminole, Oklahoma (100% onsite) Company:Aerospace Industry Client Position Type: Full-Time, PermanentJob Description: A leading aerospace company located in Seminole, Oklahoma, is seeking a skilledHelp Desk Analystto join their team permanently. This role will be responsible for providing essential desktop support, troubleshooting technical issues, and assisting employees with IT-related matters. The ideal candidate will have a solid background in helpdesk operations, strong technical knowledge, and excellent communication skills, with the ability to interact with both end-users and leadership. Key Responsibilities: Provide front-line support for end-users, troubleshooting and resolving issues with desktop systems, laptops, printers, and other technology devices. Perform system diagnostics, software installations, and hardware upgrades, and provide technical assistance on various IT platforms. Assist in performance analysis and proactively identify areas for improvement in system performance. Ensure smooth operation of technology systems and respond to help desk tickets and requests on time. Offer technical guidance and training to end-users to improve productivity and reduce future IT-related issues. Collaborate with leadership and other teams to support IT infrastructure needs, including network devices and security systems. Required Skills and Qualifications: Two or more years of experiencein a helpdesk role or similar technical support position. Comprehensiveknowledge of desktop supportand troubleshooting. Proven skills inperformance analysisand problem resolution. In-depth understanding of various technology devices, includingcomputers, laptops, printers, and copiers. Strong communication skills fortraining, assisting end-users, and collaborating withleadership. Knowledge of key technologies such asO365, Azure AD, Firewall Technologies, andWindows Server Operating Systems. Associate’s degreeor equivalent incomputer scienceor related field. Preferred Skills and Qualifications: Experience withVPN clients,MFA technologies, andIT Ticketing Systems. Familiarity withWindows Active Directory,O365, andAzure. Experience working with infrastructure equipment, such asswitches, firewalls, andperipherals. Exposure tophone systems (VOIP),video surveillance, anddoor security systems. Professional certifications(e.g., CompTIA, Microsoft Certified) are a plus. Knowledge ofCMMC,NIST security standards, andcertification processesis an added advantage.If you meet the qualifications and are interested in this exciting opportunity, please email your resume toJulie Youngat[email address]for immediate consideration.We look forward to hearing from you! Julie Young IT Recruiter Odyssey Information Services

Created: 2025-10-11