Founding Customer Activation Lead

TL;DRCome join a hypergrowth AI startup and own the customer journey end-to-end. You’ll get more responsibility than you can handle, guaranteed :-)Location Mon-Fri in NYC HQ (we learn best shoulder-to-shoulder)About Ajax Lawyers track their time in 6 minute increments. Lost billables and time cost them $100B/year. Today,Ajax uses AI to automate timekeeping, find lost billables, and make lawyers’ days suck less. Long-run,we’ll use data Ajaxalready processes- emails, docs, zooms, calls, browsing, and more - to file emails, automate reporting, manage firm profitability, preempt angry clients, and more.Stage:We’ve hit product-market fit, with customers saying things like “this app saved my life” and “I’m divorcing my husband for Ajax.” ARR is tripling every ~3 months.Founding Team: Jack Weinberger- Founder, GTM (Yale, PE, Chief of Staff at Humming Homes) Alex Weinberger- Founder, Eng. & Product (Amazon, Founding Eng. at dub) Roger Jin- Founding ML Engineer (Harvard, Carnegie Mellon, nference)Why This Role Is Critical Each new firm runs a pilot before subscribing. Their buy decision hinges on whether users understand the app, feel supported, and see their preferences reflected in it.Our current pilot process reliably gets users to an “aha” moment (we’ve won 97% of pilots this year), but it’s high-touch. To win pilots, we run kickoffs, coach users, customize settings, spot issues, build fixes, document ROI, and more.You’ll own pilots - the most critical point in the customer journey - end-to-end, and figure out how to scale them as we onboard 10x more users each month.What You’ll Do You’ll win pilots - the most important point in the customer journey: Each new firm runs a pilot before subscribing. They only buy if users understand the app, feel supported, and see their preferences reflected in it. You’ll own the user experience and pilot outcomes. You’ll drive referrals: 50% of our new sales come from referrals. Your work to make customers love Ajax will fuel this. You’ll help Ajax scale: Our pilots reliably get users to an “aha” moment (we’ve won 97% of pilots this year), but it’s high-touch. We run kickoffs, coach users, customize settings, spot issues, build fixes, document ROI, and more. By writing playbooks, automations, and reports that help us onboard more firms, you have the opportunity to directly double or triple our growth rate. You’ll get room to run You’ll have broad latitude to remake our processes, and your own role, as we grow. We don’t want rule-followers - we want to hire incredible people and give them lots of room to build. If you succeed,youwill be the reason Ajax grows 10x. Are you up for it?You might thrive here if… Talking to users and solving their problems energizes you. You’d rather ship v1 and learn than wait for perfect directions. Your curiosity drives you to learn new skills and dive deep into problems. You’re comfortable diving into Excel, and know (or are excited to ramp quickly on) SQL You communicate with clarity and kindness, whether to a paralegal or a partner, and you can be persuasive without leaving stakeholders with a sour taste. You enjoy turning ad-hoc processes into repeatable systemsImposter-syndrome disclaimer:research shows some candidates avoid applying unless they check every box. If this role excites you, please reach out even if your experience looks a little different.What You’ll Get $120-150k base + meaningful equity Benefits: health, dental, vision, unlimited PTO Daily collaboration with founders on product decisions A chance to bet on yourself and grow with us!Our Values (and how to tell if you’ll love it here)Earn “I’ll tell everybody I know about it” love from our customers Everything we do is oriented towards earning customers’ love, trust, and referrals. You’ll spend lots of time walking users through features, investigating their usage and proactively proposing improvements, and even doing things that don’t scale like sending donuts to power users. Does this degree of customer obsession exhaust or energize you?Ship early and often A customer reports a bug. You drop everything to investigate and manage to fix it in 4 minutes. You email the customer immediately to report that you’ve solved their problem. They thank you effusively for the quick response and say they’re recommending Ajax to a friend at another firm. Are you comfortable in an environment where velocity is this important?Own the outcome We only bring somebody on if we can imagine looking back in 5 years and saying ‘they were the single most important driver of our success.’” You will deal with high-stakes situations and be responsible for the outcomes. If you do an incredible job,you’llbe the reason Ajax grows 10x - and your scope will grow along with it. Do you want such a steep growth curve?If helping customers succeed and building new processes from scratch sounds fun, we’d love to hear from you!Ignore the LinkedIn form and apply here:Jack & Alex, Co-Founders of Ajax

Created: 2025-10-13