Critical Systems Technician III

TITLE: CRITICAL SYSTEMS TECHNICIAN III, SWITCHGEARLOCATION: PHOENIX, AZPOSITION SUMMARY: The Critical Systems Technician III will serve as a technician for all of the company's mission-critical electrical services/maintenances under contract. The position will be responsible for monitoring compliance with contractual commitments in mostly new white space fit-outs. This position will provide leadership and knowledge regarding the installation, service, testing, commissioning, maintenance, and operation of mission-critical data center electrical equipment.ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Review technical specifications with the sales team and project managers to identify the field operations scope of the project as defined in company bid packages. • Interface with services team to ensure proper specification compliance. • Provide job-specific technical support. • Interface with the factory to resolve any site-related technical issues. • QA/QC of Power Distribution Equipment. • Create Critical Power System MOPs, SOPs and EOPs. • Perform preventive maintenance services (PM) on contracted gear and other components. • Install and service all Power Distribution Equipment. • Capable of troubleshooting distribution and transmission controls. • Perform function testing of Low, Medium, and High voltage Switchgear, relay panels, transformers, ATS, and circuit breakers. • Examine relay settings and logic equations for confirmation of system operation in accordance with design. • Provide regular status reports to the responsible company Project Manager and Director, Service Operations. • Direct feedback to responsible company Project Manager for problem resolution. • Troubleshoot and resolve technical problems in the field. • Provide required site testing reports and inspection sheets per project specification. • Participate in specialized commissioning/testing of systems. • Conduct site visits during regional travels at management direction. • Respond to service calls as required. • Other duties as assigned by Services Management. •Must be a US Citizen • Ability to travel regionally as book of business grows Need to be able to travel for the first 2 weeks of job for onboarding training and safety education (travel to company site for training - travel paid by company)QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.EDUCATION/EXPERIENCE: • High school or equivalent (Preferred). • Associates/ bachelor’s degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience. • Two to Five years (Required) Mission Critical Electrical Systems - Data Centers, Utilities, Oil & Gas, Hospitals, etc. • 3-5 years of field repair/customer service experience with ups, electrical, electro-mechanical, or electronics-related equipment or 3-5 years of mission critical specific product experience required. • Experience with electrical power distribution equipment. This includes UPS, switchgear, batteries, monitoring equipment, generators, etc... TECHNICAL KNOWLEDGE: • Understanding and knowledge of NETA standards, IEEE specifications and NEMA specifications as they pertain to low and medium voltage switchgear. • Good technical understanding and application of all types of switchgear, protective relaying, and controls of switchgear, including the operation, maintenance, and testing. • Firsthand experience on low and medium voltage switchgear, including disassembly, component inspection/repair, reassembly, and testing. • Ability to read and understand one-line diagrams, blueprints, schematics, and construction PUTER SKILLS: • Technical Writing skills, including use of Word, Excel, MS Project. • Familiarization with specialized testing equipment and reporting software.CERTIFICATES AND LICENSES: • NETA/NICET level II or above a plus • NFPA 70E Low Voltage and High Voltage a plus

Created: 2025-10-13