Director - Customer Success

Docereeis the leading Global network forHCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. OurAward-winningplatform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology. We are aSeries Bstart-up backed bytop VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. OurBest Place to Workcertifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?What you’ll Do As Director – Customer Success, you will be responsible for driving success outcomes for ourpharma brands and agency partners. This is a role that combines hands-on client engagement with strategic leadership, process development, and cross-functional collaboration.Work closely with Sales, Ad Ops, and Product teams to drive value for clients Ownend-to-end client lifecycle: onboarding, implementation, campaign execution, retention, and satisfaction Define and trackkey performance metricsfor customer satisfaction, adoption, growth, and renewal Develop and scaleCustomer Success processes, playbooks, and reporting frameworksto ensure consistent and high-quality service delivery Act as themain point of contactfor strategic clients across pharma and media/creative agencies Deepenclient relationshipsby uncovering needs, identifying upsell opportunities, and serving as a trusted advisor to senior stakeholders Collaborate with clients to design and execute strategic marketing programs using Doceree’s platform to meet measurablecampaign goals Gather data and information which can be used tooptimize campaignsto target specific audiences. Managecampaign budgetsforadvertisersincludingbrandsandmedia agencies,analysing insights and maximizing results Anticipate risks and proactively manage escalations to ensurelong-term client satisfaction and retention Maintain a pulse on regionalmarket trends, industry shifts, andclient feedbackto inform product development and sales teams Represent thevoice of the customerinternally and champion continuous improvement in products and servicesWho You Are 6+ yearsof experience inCustomer Success, Account Management, or Client Servicesin a high-growthAdTech, MarTech, or digital media environment Healthcare/pharma experiencestrongly preferred Proven success managingenterprise-level client relationshipsand drivingrevenue retention and expansion Strong grasp ofprogrammatic advertising,digital marketingmetrics, andhealthcare marketingdynamics Analyticalmindset with the ability to derive actionable insights from data and translate them into strategic decisions Track record of success working in a start-up or scale-up environment Confidentcommunicatorwith strong presentation, negotiation, and interpersonal sills Exceptionalattention to detail, ensuring best-in-classservice delivery and campaign performance Ability to workindependentlywith minimal supervision while also thriving in acollaborative, team-orientedenvironment Proactiveand comfortable operating in afast-paced, evolving environmentwith a strong sense ofownership and initiative Empatheticleaderandteam playerwith a collaborative approach across departments and time zonesBenefits Competitive salary and bonus Stellar health care plan options for you and your family (Medical, Dental & Vision) 401K + 4% Matching Generous PTO, vacations & sick leave Extensive paid parental/maternity leave Team eventsAt Doceree, we know that our Company’s strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

Created: 2025-10-13