Gas Meter Operations Manager

We are currently seeking a qualified Gas Meter Operations Manager to join our client’s organization and contribute to their ongoing success. Job summary The Gas Meter Operations Manager is responsible for monitoring, analyzing, and managing the operations of the Automated Metering Infrastructure (AMI) system and Automated Metering Operations Center (AMOC). This role involves ensuring the integrity and accuracy of meter data, identifying and resolving technical issues, resolving error codes and alerts from the AMI system, leading the upgrades and patches to the AMI meters and systems, and providing support to field personnel, billing team and customers. ***** AMI Operation ***** Manage and direct the managed service provider (MSP) in the operations and support of the AMI meters, network, platform, and systems. System ***** Continuously monitor the performance of the AMI system, ensuring data integrity and accuracy. Data ***** Analyze AMI meter data to detect usage patterns, trends, and potential issues. Validate and reconcile meter data with billing systems to ensure accuracy. Issue ***** Investigate and resolve technical problems related to AMI meters, communication networks, and software applications. Coordinate with field personnel and create and track work orders to address hardware and network issues or meter replacements and repairs. Product & Project ***** Lead the upgrades, patches, testing of the AMI Platform and systems on a routine basis to keep products current and under maintenance and compliance. ***** Generate and distribute detailed reports on meter performance, data quality, and system health. Customer ***** Respond to customer inquiries related to meter data, usage discrepancies, and technical issues. ***** Ensure compliance with industry standards, regulatory requirements, and company policies. ***** Work closely with IT, engineering, field operations teams, billing and revenue assurance teams to ensure seamless integration and operation of the AMI system. Participate in cross-functional projects and initiatives. Training and ***** Provide training and support to lower-level staff and new hires on AMI system operations, data analysis, and troubleshooting techniques. ***** Experience in AMI system operations, data analysis, utility operations or a related field. Experience in AMI deployment, operations and maintenance (O&M), data communications, cybersecurity, and integration with IT/OT systems. Technical ***** Proficiency in ITRON AMI meters and Headend (HES) systems, data analysis tools, and software applications. Strong understanding of metering principles and communication networks. Ability to interpret complex data sets and identify trends and anomalies. Attention to ***** High level of accuracy and attention to detail in data analysis and reporting. OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-10-14