Client Services Rep/Office Services

Job DescriptionAnswer inbound phone calls in a timely professionalmanner• Effectively develop rapport to establish potential clientrelationships• Timely follow up at Sales Representatives request orcustomer request• Effective and professional communication with customersand Sales Force• Professionally and effective solve customer immediateproblems• Professionally and effectively answer incoming ECommerce Chats from customers• Professionally and effectively answer incoming ProKeepTexts from the sales forceAuthority to stop/allow orders within prescribed limits.• Authority to enter orders to system.• Authority to modify order pricing and quantities.• Authorized to access customer account records andprovide customer information to customers and salesmanagers.• Authority to request/instruct special shipping instructions.• Authority to process customer credits for returned goodsand billing issueFamiliarity and skilled in using computer system (whichis to ***** SAP, Microsoft Outlook, Excel, Word, andthe internet)• Skilled in product knowledge• Organizational skills in task management• Effective communication and customer managementskills• Ability to remain objective in stress situations.• Superior interpersonal skills and the ability to workcollaboratively• Excellent verbal and written communication skills• Self-motivated, team player highly organized and goaloriented• Multitasking and prioritizing

Created: 2025-10-16