OFFICE MANAGER

Front Office ManagerWe are hiring an exceptional, polished, and sales-oriented Front Office Manager to serve as the face and operational anchor of our practice. You will be responsible for leading the administrative team and driving the seamless, high-touch experience that our clientele expects. This role is a critical blend of team leadership, high-end customer service, and business management.Core Responsibilities1. Luxury Client Experience & SalesLead the team in providing an impeccable, personalized, five-star welcome and departure for all clients.Manage a sophisticated client scheduling system, ensuring smooth flow and maximizing provider efficiency while upholding client privacy and discretion.Serve as the primary point of contact for resolving complex client concerns, ensuring satisfaction and maintaining the spa's upscale reputation.Actively coordinate with providers to educate clients on our full menu of services and retail products, driving treatment series and retail sales goals.2. Operational Leadership & AdministrationRecruit, train, and manage all front office staff, including receptionists and client coordinators, emphasizing a luxury service mindset.Develop and manage staff schedules including call outs, time cards, PTO requests, and internal communication protocols.Oversee inventory for front-of-house retail products and manage the ordering of essential supplies to maintain presentation standards.3. Compliance & Clinical CoordinationMaintain strict compliance with all patient privacy regulations, particularly HIPAA, and manage client records with the utmost confidentiality.Coordinate effectively with the clinical team (Nurses, Estheticians, Doctors) to ensure patient charts, consent forms, and pre/post-treatment instructions are prepared and handled correctly.Ensure the reception area, waiting lounge, and retail display areas are flawlessly maintained to reflect the luxury aesthetic of the spa.Required Qualifications and SkillsExperience: Minimum of 3 years of management experience in a high-end setting (e.g., luxury hotel, medical spa, high-volume retail, or concierge medical practice).Education: Bachelor's degree preferred, or equivalent experience in Business, Hospitality, or a related field.Aesthetic Industry Knowledge: Familiarity with aesthetic procedures (e.g., Botox, fillers, lasers) and medical-grade skincare products is highly preferred.Sales Acumen: Proven ability to coach teams on upselling, cross-selling, and achieving sales targets.Personal Presentation: Polished professional appearance and superior written and verbal communication skills.BenefitsCompetitive Salary plus Performance-Based Bonus opportunities.Paid Time OffComprehensive Health, Dental, 401K benefits package.A dynamic, collaborative, and beautiful work environment.ScheduleMonday- Friday 8:30 to 5 in our Greenville location1 hour lunch breakAbility to travel to other locations as needed is requiredCompensation details: 22-25 Hourly WagePI025e89343c15-8351

Created: 2025-10-24