Supervisor, Patient Access - Emergency - Days

Hourly Pay Range: $24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position Highlights: Position: Supv, Patient AccessLocation: NapervilleFull TimeHours: 8a to 4:30p M-FWhat you will need: Education: High School diploma or GEDAssociate degree in business or healthcare(Preferred)Experience & Skills: Minimum of two years of registration, scheduling, patient accounts, cash collections, insurance benefit verification, and/or customer service experienceMinimum of one year of leadership experienceExpert-level knowledge of third party payer requirements and online benefit verificationExpert-level knowledge of health insurances, and basic medical terminologyExperience as a front-line user with Epic Resolute Hospital Billing, ADT / Grand Central (Inpatient and Outpatient Admission, Discharge, Transfer), Prelude (Inpatient and Outpatient Registration), or Cadence (Scheduling) ? (Preferred)What you will do:Supervises staff at all points of service performing registration functions. Oversees the registration process and ensures delivery of patient to area of service without delay of treatment. Assist in developing and implementing policies and procedures. Provides day-to-day supervision and training of staff. Creates and keeps current at all times, staffing schedule, policies and training manuals. Supervises staff to maintain database integrity by entering correct patient and financial information in addition to correct medical record and/or account numbers. Monitors patient volume and delegates accordingly.Monitors and audits Registration work queues as well as reports, trends and issues. Monitors and provides statistical reports as directed by management. Works as liaison between physician offices, patients and multiple revenue cycle and clinical department staff to ensure good flow of communication, updates to insurance payer/plan guidelines, and other pertinent information. Researches accounts for other areas within the system to determine reasoning for denials and remedy. Acts as second level contact for escalation requests and monitors staff performance and enforces compliance of all departmental policies and procedures and corporate philosophy.Benefits(full-time or part-time positions): Premium pay such as shift, holiday and more based on an employee's jobIncentive pay for select positionsOpportunity for annual increases based on performanceCareer pathways to promote professional growth and developmentVarious Medical, Dental, Pet and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement OpportunitiesEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit.When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website (to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contract

Created: 2025-11-08