Customer Service Rep I Propane

Position: Propane Customer Service Representative Location: Sanford, NC What makes us great: At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. What's in it for you: * Competitive base salary * Fantastic opportunities for career growth * Cooperative, supportive and empowered team atmosphere * Annual bonus and salary increase opportunities * Monthly recognition events * Endless wellness initiatives and community events * Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE! * Paid time off, holidays and a separate bank of sick time! What you'll be working on: * Assist customers in the showroom. * Collect and reconcile cash. * Prepare daily reports and bank deposits. * Prepare work orders to be dispatched to operational personnel. * Print, reconcile and distribute reports and calculations. * Perform other related functions as assigned by the District Manager or Customer Service Manager. * Charge customer accounts for services rendered such as deliveries of propane, labor and parts. * Issue credits and adjustments when necessary. * Review figures to ensure proper accounts are being charged and billing is correct. * Reconcile daily payments that are received through the mail and cash drawers. * Reconcile all cash taken daily and prepare bank deposits. * Receive and transmit information to and from service, installation and delivery personnel. * Enter changes on customer's accounts * Prepare credit history checks for prospective customers. * Maintain customer and vendor files and store batches and reports. * Type correspondence. * Attend training seminars. * Order office and computer supplies. * Maintains good customer relations. * Interprets, monitors and implements company policies, as they pertain to customer service. * Involvement with Public Assistance Programs. * Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies. * Maintains and processes deposits. * Review budgets to determine the need for increasing budget amounts. * Assist in preparation of the customer budgets. Who you are: 2 years clerical or customer service experience within a call center environment is preferred. Knowledge/Skills/Abilities: * Excellent written and oral communication skills. * Bilingual a plus. * Experience handling cash is required. * Good math aptitude, collection techniques and some account knowledge. * Strong computer aptitude and skills preferred. * Experience with MS Office and other call center technologies. Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@.

Created: 2025-11-12