Customer Service

Customer Service: On behalf of our client, Procom is searching for a Customer Service role. This position is an onsite position at our client's Oceanside, California office.Customer Service - Job Description: This role involves providing exceptional customer service by addressing inquiries, resolving complaints, and offering product information to build strong customer relationships. The position focuses on identifying upselling opportunities while ensuring customer satisfaction and maintaining accurate records to support decision-making and process improvement.Customer Service - Responsibilities: • Address customer inquiries and resolve complaints • Provide product information to build strong relationships • Identify opportunities for upselling while ensuring customer satisfaction • Conduct needs analysis and offer tailored solutions to enhance service quality • Maintain accurate records to support decision-making and process improvement • Prioritize professionalism and adherence to service standards Customer Service - Mandatory Skills: • Knowledge and skills gained through formal training or considerable work experience • Ability to work within established procedures with a moderate degree of supervision • Established skills to perform a range of day-to-day activities • Understanding of how assigned duties relate to others in the team and team integration • Problem-solving skills to solve routine problems without supervisory approval • Impacting team through accuracy and quality of work • Strong communication skills for exchanging information Customer Service - Nice-to-Have Skills: • Experience in upselling • Familiarity with customer relationship management (CRM) software • Ability to adapt to changing environments • Strong teamwork abilities • Accessibility knowledge Customer Service - Assignment Length: This is a contract to hire position.Customer Service - Start Date: ASAP.Customer Service - Assignment Location: Oceanside, California, United States, onsite.

Created: 2025-11-12