Desktop Support Technician

Job Description: Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support. Candidates will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime. Work with Tech Lounge team to ensure scheduling and calendar is at a steady run xx. Provide customers with training and advice on client related technologies and updates during service visit. Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge. Educate and share with customers on new technology and processes to enhance technology adaption. Provide customers with training and advice on client related technologies and updates during service visits. Utilise Service Now to record and track all incident related to service calls and appointments. Candidates Skills and Experience: Strong people skills and a knack for problem solving. Excellent communication skills, both written and spoken. Excellent time management skills and can make decisions quickly. Previous experience supporting Investment Banking/financial environment is an advantage. Knowledge of financial applications and MS Office suite of products. Experience in customer service/support, client services, production support or technical support role. working knowledge of Microsoft product such as O365, Teams, Windows OS 10/11. working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android). Strong technical skills related to desktop, mobile, End User compute environment.

Created: 2025-11-12