Instructional Designer

Job Title: Instructional DesignerJob Location: Pittsburgh, PA,15201Duration: 6 Months contract with possible extensionShift: 1st ShiftJob Description:The instructional designer will be responsible for the design, creation, and delivery of new learning content for Operations Support Associates and Customer Service Representatives supporting field service operations in ’s WSS division for an ERP system migration project. They collaborate with subject matter experts to determine course design, delivery formats, and course manuals.Core Responsibilities and Tasks:Create and maintain instructional materials including courses, curriculum, student guides, training manuals, and system documentation for a new ERP systemWork closely with leadership and subject matter experts to design, create, and deliver a variety of training to teams within the Water Solutions and Services division.Use technical writing techniques to translate complex concepts into easy-to-understand languageSimplify complex information and communicate it to non-technical audiencesDesign content to optimize learning and simplify course offeringsCreate visual, audio and/or interactive learning content Formal Education:Bachelor’s degree in HR, Training, or Education preferred with 3 years of applicable work experience. Knowledge & Experience:Experience with ERP system, such as SAP or Oracle, preferred, not requiredExperience with SAP Enable Now / Walk Me experience a plusKnowledge and/or experience related to water industry preferred, not requiredExperience with LMS content management and creation systems, such as Articulate 360, preferred, not requiredPrior experience as a trainer or similar position preferred, not requiredExcellent interpersonal and verbal/written communication skillsKnowledge of various teaching methods and approachesOrganizational and time management skills include the ability to prioritize multiple projects/tasksAble to execute tasks with high levels of autonomy in an unstructured environmentAgile mindset requiring flexibility and open-mindedness and willingness to adjust to changing project directionStrong understanding of general business concepts/processesSolid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint)

Created: 2025-11-13