Customer Service Advocate, Work From Home

Ready for a Mission That Truly Matters?Join Disabled Veteran Solutions (DVS) as a Customer AdvocateDisabled Veteran Solutions (DVS) is seeking passionate and dedicated Customer Advocates to join our Customer Service Division. At DVS, you're not just part of a team-you're part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.The MissionAs a Customer Advocate, you will be the primary point of contact for 50-70 individuals each day, guiding them through their healthcare needs with empathy, accuracy, and professionalism. From navigating PCPs and medications to coordinating appointments and benefits, your role will help make healthcare easier and more accessible for those we serve.Position OverviewPosition Type: Full-time, remoteSchedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM ESTTraining: Comprehensive 7-week orientation with full training and ongoing supportEnvironment: 100% work-from-home opportunityWhat You BringExcellent active listening and problem-solving skillsAbility to manage multiple systems and tasks efficiently while maintaining a professional and empathetic toneGenuine passion for improving the lives of othersQualificationsHigh School Diploma or equivalent (Bachelor's degree preferred)Minimum of 1 year of experience in insurance operations or a related fieldProficiency in using multiple web-based platforms and toolsStrong attention to detail and organizational skillsPreferred ExperienceBackground in healthcare, insurance, social work, or behavioral healthFamiliarity with medical terminology and health benefit plansProven success in a customer service environment, especially in complex, high-volume settingsWhy You'll Love Working with DVSCompetitive compensation and comprehensive benefitsOpportunities for professional growth and advancementA supportive, inclusive, and veteran-owned organization committed to excellence and serviceReady to take the next step?Apply now to join DVS and let your passion for helping others turn into a rewarding career. Experience professional growth, purpose, and the opportunity to make every workday meaningful-all from the comfort of your home.Position Details:Start Date: Start Date - Monday, January 19, 2026, Hiring closes December 19, 2025 - get your application in early!Schedule: 8-hour shift, Training 8am to 4:30pm EST; Permanent M, Tu, W, Th 8:30am to 5pm EST, W 11:30am to 8pm ESTPay: $17.00/hour to start / $18.00/hour for bilingual to start; plus bonus opportunitiesA pre-employment drug screening and criminal background check are required prior to employment.

Created: 2025-11-14