Event Services Director

About The Role & Team:As an Event Services Director, you will be responsible for driving catered food and beverage, entertainment, admissions, and other ancillary revenue to Walt Disney World parks and resorts, from contracted convention groups. This dual role manages a team that sells Disney Event Group products and the Event Service team that plans and implements all onsite conventions at Walt Disney World Resorts and Theme Parks. You will ensure convention clients, and their attendees experience the highest level of service that supports a Disney quality experience.You will report to the Senior Event Services Director. This is a Full-Time position.What You Will Do:On any given day, as an Event Services Director, you might: Ensure the Event Consultants and Event Services Managers are upselling and achieving financial goalsBe an active member of two resort leadership teams and influence operating partners, to ensure Group Guest experience is maintained at a high levelLead Cast Members on their performance, to ensure continuous growth and developmentParticipate in monthly forecast meetingsCompile forecast and variance justifications for Catering Food & Beverage and Disney Event Group revenueDefine and execute the annual sales strategy planDevelop innovative and creative meeting and event solutions representative of the Disney brandAssist Resort Sales team by participating in sales site visits to help bring together future businessRemove barriers so that Cast Members can effectively perform their roleBe responsible for recruiting and finding right fit talentManage resources to ensure your team optimally meets the needs of clients and internal partners at multiple resortsSupport Event Services Managers to ensure that all contractual obligations are metAssist with contract language requests to ensure business moves forwardBe engaged with all aspects of Resort renovation and construction, to infuse the group guest perspective. Mitigate impact to guest experience. Be a problem solver with Engineering and Facilities Asset ManagementWork together with Operations on various aspects of future convention eventsEnsure the local training effort for new Cast is in place and lead all aspects of ongoing training for all CastRequired Qualifications & Skills:At least seven plus years of Event Services or Sales experience, preferably in a resort environmentAt least three years of leadership or formal mentoring experienceHospitality experience in a group convention environment within the past two yearsStrategic understanding of the business objectives associated with different markets and what clients are trying to accomplishAbility to proactively anticipate any potential group challenges and provide outstanding solutions tailored to the clientPreferred Qualifications:Knowledge of all convention resort function space and all Theme Park venuesUnderstanding of the end-to-end sales process to be used to assist in converting business and upsellingThorough understanding of Rooms and related line of businessBuild and maintain strong relationships with operating partnersAbility to seek constructive resolutions to issues and resolve them effectivelyDevelop action plans with the Hotel/Cast which is vital when Client feedback reflects negative experiencesDemonstrated ability to build outstanding and innovative experiences to exceed Client expectations through effective consultative skill applicationEffective problem-solving skills with a focus on removing barriersConfirmed understanding of Food & Beverage and Entertainment line of businessProven success that demonstrates strong sales and presentation skillsTheoretical and practical understanding of rooms, food & beverage operations and contractingKnowledge of Group & Convention contract managementUnderstanding of market segment (corporate, incentive, associations) and Meetings and Conventions line of business, including processes and workflowsEffective organization and time management skillsCurrent or recent Event Services, Disney Event Group, or Catering Operations ExperienceComputer proficiency within a Windows environment and willingness to learn new software applicationsFlexibility with work schedule, to include weekends and holidays.Ability to assist team in providing coverage to help everyone achieve balanceRequired Education:Bachelor’s Degree or equivalent Preferred Education:Certified Meeting Professional (CMP) Certification Additional Information:Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at #DXMedia #LI-TF1

Created: 2025-11-17