Patient Services Associate

Overview /n /n /n /n /n /n Pediatrix Medical Group has an exciting Patient Services Associate career opportunity.At Pediatrix, we are passionate about giving high‐risk expectant mothers and their babies the care they deserve. /n /n /n Responsibilities /n ThePatient Service Associateis responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians' schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directly patient questions to appropriate people. Works as a team member to facilitate patient care and optimize the revenue. /n /nHandle high volume incoming calls. /nReview the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement. /nTo assist the physicians and/or administrators in all business and patient care responsibilities. /nCoordinates office communication flow. /nCommunicates effectively and courteously with and demonstrates a caring attitude toward patients and their families. /nGreet, direct and assist large numbers of visitors and refers visitors to various areas. /nEnsure all patient demographic and insurance information. /nAnswer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc… as necessary. /nReview patient intake information to verify insurance coverage. /nVerify patient insurance information, call for insurance authorization, patient address, telephone, etc. /nResponsible for scheduling new and follow up appointments including patient testing. /nActs in a non‐directive, non‐judgmental manner, recognizing an individual's religious, ethical and moral opinions and beliefs. /nBrings new ideas, positive attitude and lots of energy. /nResponsible for maintaining and recording patient schedule. /nIdentify and collect co‐pays, deductibles and other payments. /nReconcile patient payments on a daily basis received to cash box and receipt journal. /nPrepare billing sheets. /nReview all billings sheets to ensure they contain necessary information needed to create a claim such as physician name and number, patient name and number, insurance code, referring physician and code, etc /nDirect billing inquiries to appropriate Regional Office. /nEnsure the clinical staff submits all outpatient billing sheets daily. /nMaintains patient confidentiality. /n /n Qualifications /n /nHigh School diploma or equivalent required. /nThree years recent experience in a related position in a medical office experience preferred. /nAbility to prioritize jobs duties and meet deadlines. /nAbility to effectively work on many tasks at one time. /nHave superior customer service and verbal and written communication skills. /nStrong computer knowledge; experience preferred. /nKnowledge of common safety hazards and precautions to establish a safe work environment. /nKnowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred. /nMust be able to work cooperatively in a team environment. /nAbility to handle stressful situations. /nExcellent organizational, time management, and attention to detail capabilities. /nMust be able to travel to satellite office during the week. Mileage is reimbursable. /n /n Benefits and Compensation /n /nTake great care of the patient, every day and every way.TMAt Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU. /n /n We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families. /n /n About Us /n /n /n Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality‐improvement and safety initiatives. /n /nPlease Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site:/n /n#PedNC /n /n Pediatrix is an Equal Opportunity Employer /n All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Created: 2025-12-03