Call Center & Outreach Coordinator

Call Center & Outreach Coordinator Milwaukee, WI Full Time JR Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: Call Center & Outreach Coordinator Job Category: Academic Staff Employment Type: Regular Job Profile: Customer Service Manager Job Duties: In support of departmental, divisional, and campus enrollment goals, the incumbent coordinates the Office of Undergraduate Admissions (OUA) customer service functions. The Call Center & Outreach Coordinator oversees up to 15 student staff working in the Call Center, manages the OUA general email inbox, and coordinates department outgoing calls and mail. This individual is responsible to ensure an exceptional level of customer service across all student and guest facing interactions across OUA. Providing outstanding service is a key element in OUA's goal of using every touchpoint as an opportunity to build a trusting and caring relationship through recruitment. The position reports to the Assistant Director for Visit Programs and serves as a fully engaged member of OUA. This position is in Salary Grade 21, with an anticipated pay range of $48,000-$55,000. Salary will be determined by the finalist's experience, education, training, internal/external pay equity, and other factors. This position also includes a generous benefits package including retirement, paid holidays and vacation days. Key Job Responsibilities: • Provides operational and strategic guidance to all unit staff • Identifies, develops, and facilitates staff training opportunities • Directs and audits customer services and/or retail program operations to ensure customer service objectives are met • May create and monitor the unit operating budget and approve expenditures • Implements operational procedures, methods, and policies to achieve established goals, meet compliance requirements, and ensure effective service • Develops and schedules unit operational work plans Division: Strategic Enrollment Management & Student Success Operational Area: Visit Programs Compensation: $48,000 - $55,000 Minimum Qualifications: • Bachelor's Degree or higher, or commensurate work experience. • Experience providing customer service. • Experience managing systems-based processes. Preferred Qualifications: • Bachelor's Degree in communications, business, journalism or similar field. • Experience leading team that provides customer service, as evidenced in application materials and interview(s). • Evidence of excellent communication skills. • Experience analyzing and presenting data with recommendations of how to adapt practice. • Experience utilizing Slate or a similar Customer Relationship Management system. • Experience working on student recruitment-related projects. How to Apply: Interested applicants are required to apply online and provide a cover letter addressing your education/experience as they apply to all minimum and preferred qualifications, a resume, and a document listing the names and contact information for three professional references. UWM will not consider paper, emailed or faxed applications. In instances where the Search and Screen Committee is unable to ascertain from a candidate's application materials whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications. All application materials will be further evaluated as evidence of excellent written communication skills. Candidate(s) selected for hire will be required to submit official college transcripts. To ensure consideration, please submit your application by November 9, 2025 . Contact Information: Andrea Page Reasonable Accommodations Pursuant to , UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact mailto: or . This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability. Confidentiality of Applicant Materials UWM is a State agency and subject to Wisconsin's Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request. CBC and Reference Check Policy Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment. Annual Security and Fire Safety Report (Clery Act) For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see , or call UWM's Dean of Students Office, Student Union 345 at for a paper copy. Employment Authorization In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. To apply, visit .

Created: 2025-12-04