Customer Service Rep

Company Description Job Description We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients. * Greet and assist customers in a professional and friendly manner * Handle customer inquiries, concerns, and complaints promptly and effectively * Process transactions accurately, including cash and credit card payments * Maintain a clean and organized work environment * Collaborate with team members to ensure smooth operations and customer satisfaction * Provide product information and assist customers in making informed decisions * Manage multiple tasks simultaneously in a fast-paced setting * Maintain up-to-date knowledge of company policies, products, and services * Document customer interactions and update records in the company's database * Identify and escalate complex issues to appropriate departments when necessary * Contribute to a positive and supportive work atmosphere Qualifications * Excellent customer service skills with a friendly and approachable demeanor * Strong verbal and written communication abilities * Basic math skills for handling transactions accurately * Proficiency in using computers and relevant software applications * Ability to multitask and prioritize in a fast-paced environment * Detail-oriented with a keen eye for accuracy * Team player with a collaborative spirit * Flexible and adaptable to changing work conditions and schedules * Problem-solving skills to address customer concerns effectively * Physical capability to stand for extended periods and lift up to 25 lbs. when required * High school diploma or equivalent preferred (not required) * Previous customer service experience is a plus * Empathetic and patient when dealing with diverse customer personalities * Willingness to learn and stay updated on company products and policies Additional Information All your information will be kept confidential according to EEO guidelines.

Created: 2025-12-08