Guest Experience Lead (GEL)

Be the Smile That Makes Someone's Day! As a Guest Experience Lead (GEL) at McDonald's, you're the face of our restaurant. You'll be the go-to person for ensuring every guest feels welcomed, appreciated, and well taken care of-from the moment they walk through our doors to the moment they leave. What You'll Do: * Greet guests warmly and create a friendly, inviting environment * Support customers in the lobby, dining area, and kiosks * Handle concerns professionally and ensure customer satisfaction * Work with the team to maintain a clean and welcoming restaurant * Help organize community and in-store events or promotions What You'll Get: * $2,500 Tuition Assistance - We'll help you reach your education goals * DailyPay - Access your earnings before payday * Direct2Care - 24/7 access to healthcare professionals * Flexible Scheduling - Work around school, family, and life * Holiday Savings Plan - Extra support for holiday budgeting * Free Uniforms - Provided at no cost * Leadership & Growth Opportunities - Build a career with us Who You Are: * Friendly, outgoing, and great with people * Comfortable working in a fast-paced team environment * Excellent communication and problem-solving skills * Previous customer service experience is a plus, but not required * Eager to learn and grow with us Make a Real Impact-One Guest at a Time If you love connecting with people and want a job that helps you grow personally and professionally, this role is for you. ADDITIONAL INFO This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Created: 2025-12-08