Customer Service Rep(04244) - 135 Madison Road

Company Description Job Description We are seeking a friendly Customer Service Representative to join our team in Orange. As a key member of our customer support team, you will be the primary point of contact for our valued customers, ensuring their needs are met with the highest level of service. * Respond to customer inquiries via phone, in person, in a timely and professional manner * Provide accurate information about products, services, and company policies * Process orders, refunds, and exchanges efficiently * Identify and escalate complex issues to managment * Maintain detailed records of customer interactions and transactions * Collaborate with team members to improve customer service processes * Stay updated on product knowledge and company policies * Achieve performance targets and quality assurance standards Qualifications * Excellent verbal and written communication skills * Strong problem-solving abilities and attention to detail * Proficiency in customer service software and basic computer skills * Ability to multitask and prioritize in a fast-paced environment * Patient and empathetic approach to customer interactions * High school diploma or equivalent * Previous customer service experience preferred * Ability to work flexible hours, including weekends and holidays as needed * Knowledge of our products or services is a plus Additional Information

Created: 2025-12-08