Customer Service Rep (01448) 716 E. Broadway

Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers. * Answer incoming customer calls, emails, and chat messages promptly and professionally * Resolve customer inquiries, complaints, and issues with patience and a positive attitude * Process orders, refunds, and exchanges accurately and efficiently * Maintain up-to-date knowledge of products, services, and company policies * Collaborate with other departments to ensure customer satisfaction * Document customer interactions and update account information in our customer service software * Identify and escalate complex issues to appropriate team members or supervisors * Provide personalized solutions to meet individual customer needs * Contribute to a supportive team environment and assist colleagues when needed Qualifications * Excellent verbal and written communication skills * Strong problem-solving abilities and attention to detail * Active listening skills and the ability to empathize with customers * Patience and the ability to remain calm in challenging situations * Efficient time management and multitasking capabilities * Proficiency in basic computer skills and customer service software * High school diploma or equivalent * Previous customer service experience preferred * Customer service certifications are a plus * Ability to work in a fast-paced, dynamic environment * Team player with a positive attitude and willingness to learn Additional Information BENEFITS * Flexible Hours * Competitive wages * Employee discount on all food items * Advancement opportunities * Paid Training FULL TIME DRIVERS BENEFITS (in addition to above benefits): * Offered Health, Dental & Vision Insurance after 60 days of employment * Voluntary accident coverage/Critical illness coverage * Flexible Spending Accounts * Ability to contribute to a 401(k)

Created: 2025-12-08